ACE is Currently Experiencing Issues

November 18, 2025

Please note, an issue with ACE has been reported, and the application is not properly functioning for users.

The U.S. Census Bureau and U.S. Customs and Border Protection (CBP) are working together to determine the cause and resolution for the problem. Additional guidance will be provided if the issue persists.

If you have questions, please contact the Trade Data Collection Branch at 1-800-549-0595, using option 1 or email askaes@census.gov. Please be aware that we may be experiencing a higher volume of inquiries while the issue persists.

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About the Census Bureau

We serve as the nation’s leading provider of quality data about its people and economy. The Census Bureau is the federal government's largest statistical agency. As the world’s premier statistical agency, we are dedicated to making our nation a better place. Policy-makers, businesses, and the public use our data to make informed decisions.