Administrative Updates
Update your provider demographic info
To continue delivering compassionate and quality care to our members, we need your help! Updating your provider information for the WTC Health Program is essential. Accurate and up-to-date contact information enables us to communicate effectively, streamline our services, and ensure members can access the care they need without delays.
CCE providers should reach out via email to update their information.
Reimbursement and Electronic Funds Transfer (EFT) sign-up
WTC Health Program participating providers can receive payment for their services via EFT. This secure method of payment ensures quicker and stress-free reimbursement. Providers are highly encouraged to sign up to avoid payment delays from the Program. Please email for more information about reimbursements.
Policy Spotlight
Reminders about Annual Monitoring Exams
Encourage your patients to stay engaged in their health monitoring!
The WTC Health Program provides annual medical monitoring for enrolled Responders. Survivors receive annual medical monitoring if they are certified with a WTC-related health condition(s), also known as a Certified-Eligible Survivor. These exams are essential for ongoing health assessment, and early detection of 9/11-related conditions.
The annual monitoring exam includes:
- Comprehensive physical exam
- Breathing tests
- Mental health assessment
- Exposure assessment
- Routine blood and urine tests (excluding drug or HIV testing)
If a Responder is not diagnosed with a WTC-related condition during their annual monitoring exam or require treatment, the member will be scheduled for their next exam in 12 months. If a Responder or Survivor member is diagnosed with a condition from the List of WTC-Related Health Conditions and the condition is linked to their 9/11 exposure, providers should submit documentation for certification and refer the patient for necessary treatment.
For more information about medical monitoring exams, visit our Administrative Manual on our website.
Training and Education
Best Practices for Clinical Care
The Program regularly releases helpful resources for clinicians, to promote and preserve high-quality medical care within the WTC Health Program, and to highlight best practices in the diagnosis and treatment of diseases associated with 9/11. There are articles discussing aerodigestive conditions, cancers, and mental health conditions accessible on our website.
Webinars in the Best Practices for Clinical Care series are recorded and generally available within four weeks after the live session. Continuing Education credit is available for select webinars. View past webinars on the Program website.
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