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Welcome to your latest Open Door update
Meet Catherine and her dog as they settle into their new home, find out what the Housing inspector thought of our services, and read about our latest plans for new home.
 First tenants move into refurbished Bell Farm flats
Catherine and her rescue pug Chasey are among the first tenants to move into the flats. All forty homes have been completely refurbished. Now, they are warmer, healthier and more affordable to run.
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Our first rating by the Housing Regulator
We have welcomed the first report from the Regulator of Social Housing after it visited us earlier this year.
This is our first inspection by the Regulator. It looks at how well we deliver services to you. Read about the report here.
If you want to help us to improve further, you can get involved.
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Do you need any help with your tenancy?
Whatever problems you are facing with paying your rent or keeping your tenancy, we can help. Our friendly Housing Management Officers (HMO) are here to help you.
Tenants in each area of the city have a dedicated HMO. To find out who yours is, please click below.
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Shared spaces and left homes must be clear
You must keep any communal areas clear, and completely empty your home when you leave it. We won't tolerate items in corridors or stairs. They are a serious fire and safety risk.
If you have items to get rid of, please recycle or reuse them. If we have to do this for you, we will charge you.
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 Council gets permission to build 36 new homes
Planning permission has been given for 36 new homes for social rent and shared ownership to be built. The energy-efficient flats and family homes will be built just inside Walmgate Bar.
60% will be for social rent and 40% will be available for eligible people to buy a share through the shared ownership scheme.
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Updating your homes
The way we modernise your homes has changed. Fitting new kitchens or windows, used to be carried out by area.
Now, it's done depending on the condition of your home.
Our surveys will tell us what needs replacing and when and we'll let you know when your home is due work.
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Help shape new affordable homes
Would you like to work with others on designing and making a new neighbourhood in York Central?
York Central Co-Owned (YoCo) is asking for your experience and views. It's aiming to build truly affordable homes where there’s a genuine a sense of connection. Whether you’re a tenant or hope to buy a share in your own home, do get involved.
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Pay rent by Allpay or Direct Debit?
Some Allpay cards are wearing out. Ask your Housing Management Officer (HMO) for a new one.
Or, make it easier for yourself, and pay your rent by Direct Debit. You can set it up to pay on 1st or 8th or 15th or 22nd of the month. And that's it! It's then paid without you having to do more. Ask your HMO to arrange this or go to Open Housing.
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 New partner to be found to build new homes
We want to build more, including more high-quality homes for social rent. To do this, we are developing a new Housing Strategy and are planning to create a new partnership. Together we will build homes on Council-owned land like those at Duncombe Square (see above). These new homes will be at sites including Ordnance Lane, Castle Mills and Manor School.
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Have your say!
Want to share your opinions? Here's what we are asking about at the moment, and when they close.
One of the best ways to influence what happens in York is to get involved in our Talkabout citizen's panel, which happens twice a year.
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