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Welcome to your latest Open Door newsletter
In this edition, we look at how we're updating our approaches to tackling your priorities of damp and mould, and anti-social behaviour, and improving the area around your homes. Plus, why is Stephen involved in tenant panels, and are you getting all you're entitled to?
 New action to address your priorities
We’re taking new approaches to address what you've told us are your top priorities: tackling ASB, damp and mould and the areas surrounding your homes. With input from tenants, our action includes a new Neighbourhood Improvement Programme to fund kit for community improvements and repairs, and to support areas including Walmgate and The Groves.
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The way we tackle damp and mould is changing
You’ve told us that tackling damp and mould in your homes is one of the most important things about your home.
New laws have recently been passed about stopping damp and mould. Whether it stems from the water table or a leaky roof we’ve updated the way we do this work.
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Magistrates ban visitors from tenant's home
We’ve just secured a court order at York Magistrates Court (right) to prevent anti-social visitors going to one of our homes.
If you are struggling with other people’s anti-social behaviour, with domestic abuse or hate crime, report it at the Open Housing Portal.
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 How Stephen gets the best out of homes
Stephen Scott has been on our tenant’s scrutiny panel for 13 years. “It's simple: I do it to help get the best out of our homes,” he said from his home in The Groves. “Getting involved is how you change things from the inside.”
Your voice and experience are key to help us get things right for you. To get involved and help make a difference to your home, call 01904 552097 or email Julie.hood@york.gov.uk.
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200 people get extra £3k
Our benefits advisors have helped 200 residents each get an average of £3,369 extra per year in benefits and grants.
To get what you’re entitled to, visit drop-ins from 1:30-4:30pm at:
- Monks Cross Shopping Park on Wed 4 February
- Morrisons, Foss Islands Rd on Wed 11 February
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Do you claim Council Tax Support?
You can make a claim for this support if:
- you have to pay Council Tax and
- you're on a low income and
- you and/or your partner have savings under £16,000.
The form lets you claim Council Tax Support or Housing Benefit or both.
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Act on Universal Credit's next 'to do'
If your rent is paid by Universal Credit (UC), act as soon as they remind you to 'Confirm your housing costs'. To do this:
- use the rent increase letter from us
- do it before the due date, so payments can carry on being made.
For help, go to your UC account online or call 0800 328 5644.
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 Help us change lives by fostering
If you’re looking for a change in 2026, why not consider fostering for City of York Council?We need local foster carers to provide safe, loving homes for local children and young people. As an advanced level carer, you could earn £38,000 a year in allowances looking after two children.
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Have your say!
Want to share your opinions? Here's what we are asking about at the moment, and when they close.
One of the best ways to influence what happens in York is to get involved in our Talkabout citizen's panel, which happens twice a year.
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