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Welcome to your new-look newsletter!
Welcome to Open Door. In this edition, we're looking at recent work to upgrade homes for older tenants, our latest court action to tackle anti-social behaviour, essential info on benefits and introducing one of the city's latest quitters.
 New heating system gives Valerie health and wealth benefits!
A tenant of Alex Lyon House tells us how an upgrade to her heating system has made a difference to her health, her comfort and space. It could save her and neighbours at Alex Lyon House up to £300 a year!
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Living at Glen Lodge
Tom Frank moved into this independent living community with extra care, two years ago. He said: “My family said that I’d be happy here, and I am. I’ve got help if I need it: you can’t go wrong here.”
Read about the improvements and apply for an apartment at Glen Loge here.
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Anti-social tenant evicted as part of tackling County Lines
A council tenant has been evicted after their criminal activities and anti-social behaviour caused misery for their neighbours.
Help us take action, and report anti-social behaviour here.
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‘No win, no fee’ solicitor fails tenant's claim
A legal firm has been ordered to pay court costs of £9,414.02 after they lost a tenant’s disrepair claim against the council.
Please beware of 'no win, no fee' offers, and be sure to always report repairs needed in your home to us. Click here for details.
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 Dog owner gets £1,000 charge and criminal order
The owner of an uncontrolled, un-microchipped and aggressive dog has been sentenced. This follows his grey Staffordshire bull terrier attacked other dogs and strayed.
Find out about how you're expected to control your dog in York and microchipping.
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Social Housing Regulator
In 2024 the Regulator of Social Housing started a programme of inspections of social housing providers. They assess how their housing services are performing against the Regulator’s consumer standards.
Our inspection is due to take place in early 2026. We will be in touch to let you know the outcome of this inspection as soon as we can.
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Worried about your rent?
If you’re struggling to pay your rent, please let your Housing Management Officer (HMO) know.
They’ll help you get benefits, get good money advice, and set up easy rent repayments if you need them.
See what benefits you can apply for or pick up a 'Worrying About Money' leaflet or to pick up a printed copy, please call 01904 551556.
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 Pete tells us why and how he stopped smoking
HGV driver Pete is now breathing more easily and sleeping better just six weeks after giving up smoking with their help. Skilled Health Trainers offer free support for all York residents to help them stop smoking.
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 We’re upgrading smoke, heat, and carbon monoxide (CO) alarms in your homes. More detail here.
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 We must conduct electrical safety checks in your home every 5 years. Please let us in. More detail here.
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Have your say!
Want to share your opinions? Here's what we are asking about at the moment, and when they close.
One of the best ways to influence what happens in York is to get involved in our Talkabout citizen's panel.
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