Wokingham Borough Council has been working closely with residents and local care providers to shape a new Care and Support Framework for adult social care.

This framework will help define how the council and care providers will work together to deliver support to those who need it. It sets the standards, expectations and ways of working to make sure that people get the right care.

The new framework is all about putting people first and making services work better for them.  

It aims to: 

• Focus on people having more choice and control over their care
• Make support more flexible and built around individual lives, not a one-size-fits-all approach
• Ensure consistent, high-quality care across all providers 

How residents have helped shape the new care and support framework 

Working with residents has been a big part of this work. They took what people said matters most and used it to directly shape the framework. Working together with people who have used services is important in shaping how they can work best.  

Here are a few of the key messages gained through the honest and helpful feedback shared at a recent workshop:  

• People would like a say in who supports them 
• People would like flexible care that fits around their life 
• It is important for everyone to feel safe, respected, and happy with their support 
• People want to feel they can raise concerns easily and be listened to, with clear follow-up 
• Care staff should have the right skills but also the right attitude and people skills 
• Technology can help, but only if it’s kept up to date and people can contribute to their own records

The aim is to keep working with residents and partners as they move forward – with the tender launching in May and the new framework planned to go live in November.