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Our Customer Services teams have been focusing on developing a person-centred, caring approach after using Community Power principles to help create our Customer Charter.
The charter sets out what residents, businesses and visitors can expect from the council and what it asks in return, creating a foundation for a strong, respectful relationship between the council and its customers.
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We've launched a 'Community Conversation' on parking services for our residents, businesses and visitors to share views on...
- What’s working?
- What needs to change?
- What would you like to see in the future?
It marks the beginning of an important journey to bring together parking services following Local Government Reorganisation in 2023, which brought four councils into a single authority.
As varying policies and practices were adopted from former county and district councils, residents and visitors' experiences can differ across the area. This can range from the types of pay and display machines in car parks to the types of parking permits that are available.
You can take part in an online survey or grab a paper copy from a participating local library, local link or public building until Friday 18 July.
Nominations have opened for by-elections to fill one vacancy in the Barrow Island Ward and two vacancies in the Risedale Ward of Barrow Town Council.
If you currently live in either ward and are registered to vote then you do not need to register your details again.
If you have moved into, or changed address within either ward since responding to the voter registration form, you will need to re-register you details before the Tuesday 22 July deadline to be eligible to vote in the by-election.
The easiest way to register to vote is online at www.gov.uk/register-to-vote, or Westmorland and Furness Council can send you a registration form in the post.
Anyone interested in standing, can contact the election teams by email at elections1@westmorlandandfurness.gov.uk
Read the full statement.
As part of regular training to test Cumbria’s reaction to emergency situations, an operation was held on Wednesday to rigorously examine how local services would support the public in the event of a real emergency.
This involved Voluntary Emergency Assistance Centre staff and partner agencies putting into practice procedures for opening a centre for temporarily evacuated residents in Penrith and Workington, and setting up a Welfare Coordinating Group at Cumbria Fire and Rescue Service HQ, Penrith.
Volunteer members of the public attended with a range of simulated issues that needed assistance.
Everyone worked together in a seamless show of mutual support and helped Cumbria’s Joint Emergency Management and Resilience Team improve and refine its plans for the future.
Thank you to everyone involved.
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