Health and Social Services News: 15/10/2025

15 October 2025

FEATURED

The national 111 press 2 service, which has transformed access to support for urgent mental health issues, has received more than 200,000 calls since its launch.

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DELIVERING BETTER HEALTH FOR YOU

Cabinet Secretary for Health and Social Care Jeremy Miles

Improvements to be made to NHS Wales complaints system

The NHS complaints process in Wales will be significantly strengthened after the Senedd approved new regulations.

Welsh Government continues vital bereavement support for families

Support for families who have experienced the devastating loss of a baby is being extended.

A first for Wales in end-of-life and palliative care

Health Education and Improvement Wales (HEIW) has launched the first-ever All Wales Competency Framework for Adult Palliative and End of Life Care (PEoLC). The framework has been developed in partnership with the NHS Wales National Programme for Palliative and End of Life Care and a multi-professional steering group. Most importantly, it has been shaped by the voices of people across Wales.

Applications are now open for the 2026 Accolades

Entries and nominations are open for the 2026 Accolades, the annual awards run by Social Care Wales that recognise, celebrate and share excellent social care, social work, childcare, play and early years in Wales. The awards recognise the work of groups, teams and organisations, as well as workers from across the public, private, voluntary and co-operative sectors in Wales. The closing date for entries and nominations is 5pm on 10 November 2025.

Transparency agenda: NHS Wales public accountability meetings

Cabinet Secretary for Health and Social Care Jeremy Miles is holding a public accountability meeting with each health organisation during the current financial year. This will provide greater public transparency in accountability arrangements. The first meeting takes place with Cwm Taf Morgannwg University Health Board on Thursday 23 October at 3pm – this link will grant you access to view the meeting.

BETTER HEALTH IN YOUR LOCAL AREA

Celebrating the Gift of Sight: New Eye Retrieval Service Launches at Cardiff and Vale University Health Board

The initiative has been launched in partnership with NHS Blood and Transplant Services and will ensure that corneal donations continue to transform the lives of patients in-need, giving people back the gift of sight.

Convo (SignLive) is helps even more people in Powys talk to their healthcare providers

BSL signers in Powys can now use Convo (formerly called SignLive) to contact your local NHS GP, dentist, optician or pharmacy. Convo is a free app that connects you to a BSL interpreter. The interpreter will call the health service for you and help you talk to them in real time.