News Bulletin: Written Statement: NHS Covid-19 App close contact notifications and self-isolation advice

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23 July 2021


Written Statement: NHS Covid-19 App close contact notifications and self-isolation advice

A Written Statement has been made by Eluned Morgan MS, Minister for Health and Social Services:

I want to provide clarity on the position in Wales and actions required for NHS Covid-19 App users who are notified that they have been exposed to someone who has tested positive for Covid-19.

Case rates in Wales have been rising and consequently the number of contacts being asked to self-isolate, whether by a Test Trace Protect (TTP) contact tracer or via the NHS Covid-19 App, has also been increasing.  However it is important to note that, at the present time, case rates and contacts are not at the levels seen elsewhere in the UK.

The NHS Covid-19 App continues to be an important supplementary tool to our TTP service and App users should continue to follow the self-isolation advice if they receive a notification.  It is a legal requirement to self-isolate if instructed by the TTP service.  The NHS Covid-19 App is not covered by this legal duty because the App is anonymous and the privacy of users is protected.  NHS Covid-19 App users should follow the instruction to self-isolate to help minimise the spread of the virus.

The increase in notifications to contacts advising them to self-isolate illustrates that the NHS Covid-19 App is working effectively and doing what it is designed to do.

In August, as part of the next 21 day review cycle, we aim to remove the requirement for people who have been fully vaccinated to self-isolate if they are a close contact of someone who has tested positive.  We will also consider other potential exemptions, such as for those under the age of 18.  The NHS Covid-19 App will align with these change when they are made.

Until any changes are introduced it is essential that anyone asked to self-isolate does so.  I am aware that in the next few weeks there is the potential for critical services, such as the NHS and social care, to face additional pressures as a result of the number of contacts self-isolating increasing. We are working closely with relevant clinical and NHS bodies and social care partners to agree effective mitigation for direct patient and client facing and caring roles to see what more could be done in extremis where self-isolation of fully vaccinated close contacts could have a direct impact on patient safety.

Our regional Incident Management Teams who are responsible for Covid prevention and response planning have also been asked to consider whether isolation poses any risks to critical services and infrastructure and advise on any possible response that may be considered necessary. 

This statement is being issued during recess in order to keep members informed. Should members wish me to make a further statement or to answer questions on this when the Senedd returns I would be happy to do so.

Useful COVID-19 information

As each premises is different, businesses should read all guidance. This continues to be updated so please check back regularly for the latest information.

Stay up to date with tourism industry news

We are committed to providing the support and assurance the business community needs during these unprecedented difficult times and have issued several Coronavirus (COVID-19) related bulletins which can be found on the Tourism Industry Coronavirus (COVID-19) Bulletins page. 

Business Wales is providing businesses with tailored support and advice about dealing with coronavirus, from financial and supply chain planning to advice on staffing issues. We would advise Tourism businesses and stakeholders in Wales wanting specific guidance to visit the Business Wales website or call Business Wales helpline on 03000 6 03000, and to regularly visit the Public Health Wales website for up-to-date public health information for you, your staff and your visitors.