Coronavirus: Tourism Industry Update

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3 September 2020


Coronavirus: Tourism Industry Update

Please follow the news reports and for latest advice regularly visit the Public Health Wales website and the Business Wales website


Workplace safety measures crucial to preventing spread of coronavirus; Addo – Promise; COVID-19 UK Tourism Consumer Tracker Survey; Eat Out to Help Out scheme now closed and reimbursement; COVID-19 downloadable assets/toolkits for your business to use 

Workplace safety measures crucial to preventing spread of coronavirus

Economy Minister Ken Skates has called on employers and workers to do all they can to prevent the spread of coronavirus in the workplace.

As more businesses reopen and people who cannot work from home return to work, the Minister has highlighted the importance of following the golden rules to help keep levels of the virus low in Wales.

He is urging everyone to wash their hands frequently and, wherever possible, keep a distance of two metres between them and their work colleagues or customers.

These are measures, which everyone can follow in their daily life.

Economy Minister Ken Skates said: “It’s absolutely vital everyone takes steps to protect themselves and others in the workplace – this includes maintaining a two metre physical distance wherever possible. These measures will help us to continue to keep coronavirus cases low in Wales.

“Employers and employees have taken action to ensure the safety of their workplaces and I want to thank them all for the steps they have put in place. However, I want to remind all businesses operating in Wales they are subject to specific legal requirements that are designed to help contain the virus. Failure to do so could lead to premises having to close.

“Coronavirus is extremely serious and it is still circulating. We must all do everything we can to stay safe in the workplace and support each other in doing so.

“Anyone experiencing symptoms of coronavirus, however mild, should self-isolate and stay away from the workplace until they have had a test to protect their fellow workers and the wider public.

“Each and every one of us has an important role to play in keeping ourselves, our work colleagues and our clients and customers safe.”

Laws made by the Welsh Government require all businesses in Wales to take every reasonable action to minimise the risk of exposure to coronavirus on their premises.

To do so, the starting point is ensuring that their employees can maintain a two metre distance while they are at work.

However, the law acknowledges the challenges and impracticality of maintaining physical distancing in some settings. In those circumstances it is particularly important for employers to take other measures to minimise face to face contact, such as erecting screens, rearranging furniture and other fittings or adopting one way systems. Face coverings should also be worn in crowded or confined spaces where other measures aren’t practical.

Good hygiene is vital at all times and all surfaces and equipment should be cleaned regularly. People should also continue to ensure they wash their hands regularly, cover their mouths when they cough and avoid touching their face or face covering.

Addo – Promise.  

We entered into the next phase of our Addo campaign before the bank holiday weekend with a short film posted on our social channels showcasing businesses and visitors embracing the principles of Addo, enjoying themselves safely in Wales.

We’d love you to share this film across your own channels.  Please do let us know if you’re actively promoting Addo within your own businesses and organisations and encouraging your guests to make their promise to Wales – we’re always on the lookout for good case studies to feature within our marketing work so do get in touch.

If you need a helping hand with messaging or images please take a look at our Addo / Visit Wales Safely toolkit which includes ready drafted social posts and posters to display.  We’ll be targeting key areas within Wales and the UK with paid media to extend the reach of our Addo film over the next few weeks and incorporating Addo into our autumn campaign messaging.  Further details on our autumn and winter marketing campaign to follow. 

COVID-19 UK Tourism Consumer Tracker Survey

A detailed report on the profile of visitors planning to visit Wales has been published on the Welsh Government website.  This report is based on our UK Consumer Tracker survey of attitudes and intentions to take holidays in the UK and Wales this year, conducted jointly with VisitBritain and VisitScotland.  From 13 September UK-level findings will be published fortnightly on the VisitBritain website.

Key findings:

By mid-August, 1 in 6 UK residents had taken a domestic overnight holiday or short break, marginally higher than the proportion who previously reported intending to take a trip during July or August.  Nearly half of all trip-takers to Wales in July and August were families.  Wales is the UK region most likely to have attracted holiday visitors as opposed to Visits to friends and relatives, business or other visitor types. 

20% of UK adults plan on taking a UK holiday or short break in September or October, and Wales is the fourth most popular destination behind South West England, Scotland and North West England.  The visitor profile in autumn is set to shift from families and pre-nesters, to those aged over 35 without children, and retirees.  Snowdonia remains the most popular destination for an autumn trip to Wales, with Pembrokeshire the top destination amongst Wales residents.

Eat Out to Help Out scheme now closed; claim reimbursement by 30 September 2020

The ‘Eat Out to Help Out’ scheme has now closed. Restaurants and other participating businesses that have already registered can submit a claim for reimbursement until 30 September 2020. Find out how to submit your claim.

Covid-19 downloadable assets / toolkits for your business to use 

We realise that it’s sometimes hard to keep up with what is available – the links below will help you find what practical resources and toolkits are there to help you.

Stay up to date with tourism industry news

We are committed to providing the support and assurance the business community needs during these unprecedented difficult times and have issued several Coronavirus (COVID-19) related bulletins which can be found on the Tourism Industry Coronavirus (COVID-19) Bulletins page.

Business Wales is providing businesses with tailored support and advice about dealing with coronavirus, from financial and supply chain planning to advice on staffing issues. We would advise Tourism businesses and stakeholders in Wales wanting specific guidance to visit the Business Wales website or call Business Wales helpline on 03000 6 03000, and to regularly visit the Public Health Wales website for up-to-date public health information for you, your staff and your visitors.