Top tips from Louise - our Star Grading Quality Adviser

Keeping in touch with the industry in Wales
Croeso Cymru
Louise Garrett

Tips from our Quality Adviser team 

With Easter just around the corner, now’s the perfect time to check a few basic details and get yourselves ready and prepared for the season ahead.  Louise Garrett is part of our team of Quality Advisers.  Louise has been visiting and grading accommodation businesses and visitor attractions for over 10 years so knows a thing or two about quality.  

Here are Louise’s top tips for taking care of the basics - they're small details, but so important to get right. 

Check your recorded landline and mobile answerphone messages – are they up-to-date? 

Mobile phone

Divert landline calls to mobiles if you’re out and about and unable to answer calls, guests are unlikely to call back if the phone is left unanswered!

Is your website up-to-date?  Check your prices, availability, contact details and descriptions. 

Ice cream
bedroom interior

Do you have up-to-date images on your website?  So many businesses refurbish but forget to update their images online – this is so important.  

Would you like some extra images to enhance your website?  We have thousands of Wales tourism images available for tourism businesses to use, have a look at wales on view and contact us if you’d like to use any.

Is your website listing up-to-date? Does it include the correct contact details, photos, links?  If not, get it updated.  Need help, or forgotten your user name and password to be able to update this yourself? No problem, contact your local data partner who can help.

The visitwales website now has over four million people looking at it every year. There are tens of thousands of searches for accommodation, attractions and activities every month and there are thousands of leads provided to businesses listed on the website every month. The amount of leads has grown by around 33% year on year.

Keep in touch with us via social media, there’s lots going on around the Great Weekend of Adventure on the 2 and 3 April and generally. Tag your images and posts with #WalesAdventure and #FindYourEpic and encourage your guests to do the same and be part of the buzz.  


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Your guide to the Year of Adventure

Year of Adventure guide
Welsh Government
Visit Wales,
QED Centre,
Main Avenue,
Treforest Industrial Estate,
Treforest, Pontypridd
Rhondda Cynon Taf
CF37 5YR