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Our electricity network is built to be resilient but extreme
weather can damage overhead power lines resulting in some customers losing
their electricity supply. Where this happens we work to restore power as
quickly and safely as possible.
You will be able to
find regular updates on the website www.ukpowernetworks.co.uk
and social media @UKPowerNetworks.
We advise people to stay clear of power lines and report damaged power lines
immediately by calling 105 free from both a landline or a mobile phone. If they
see electricity lines that are down or causing significant risk to the public
they should call 999.
We provide extra help to customers on our Priority Service Register during a
power cut. Households with older or disabled people, those with children
under five, or where someone uses medical or mobility equipment that requires
electricity as well as other reasons can join the register.
You can find
out more information on the website: ukpowernetworks.co.uk/priority.
Additional advice:
- Add 105 to the contacts on
your mobile phone
- Keep our Freephone 0800
3163 105 number handy
- See www.ukpowernetworks.co.uk/powercuts
for useful videos and advice during a power cut
- Locate a torch, check it’s working and make sure
you have spare batteries. Take care if using candles
- Charge up your mobile phone, and a rechargeable
mobile ‘powerbank’ if you have one
- Use a phone with a cord if you have one, cordless phones don’t work in a power cut
- Keep fridges and freezers closed, with a blanket
over as they will stay cold for many hours
- Switch off all your electrical equipment, except
one light which will let you know when the power comes back on
- Remember the street lights may also be off so
take care if you go out
- Dress in warm clothes
- Look out for vulnerable neighbours
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