Coronavirus COVID-19 - latest news and updates for #TeamThurrock
- As of this this week, our council vehicles will carry special thank you messages for the NHS, key workers and all the fantastic volunteers who have come forward to help during this challenging time. We have also painted colourful rainbow road markings in Long Lane, Grays, outside Thurrock Community Hospital to thank all the NHS staff who are working tirelessly. Further road markings are planned for outside Orsett Hospital. The Thameside Theatre complex is also being lit up blue every Thursday at 8pm as we join a grateful nation and clap for our carers
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Whilst the majority of the work force are working from home, HR and OD have launched additional rescourses and e-learning on Oracle Cloud to help all colleauges work remotley. You can find out more, along with all rescources already in place including FAQ's and our remote Health and Wellbeing offer on the Intranet. Please take the time to look at these rescources, they are here to help and support you. Dont forget, all face to face training has been cancelled through to Sunday 31 May
- Do you have good feedback or news to share in Real Heroes #TeamThurrock? Please email internalcomms@thurrock.gov.uk and Lyn Carpenter, Chief Executive, will include these in her daily messages
- Please remember to log self-isolation and absence related to COVID-19 on Oracle Cloud -more information and guidance can be found on the Intranet
- Service changes across the council are continually updated on the council website
- Council officers supporting Thurrock Coronavirus Community Action have now spoken to over 1,600 vulnerable residents and support is being put in place for them all with support from Stronger Toger and over 460 volunteers who have come forward across the borough - more than 3,000 hours volunteer time has been donated to help those most in need this month
- If you experience symptoms of COVID-19 please follow Public Health England guidelines and self-isolate for 14 days. In the event that this happens, please speak with your manager to confirm next steps
- Remember: stay home, protect the NHS and save lives
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 IT service achievements
Since changes to how #TeamThurrock work and are deliver their services came into effect in March, our IT team has truly gone above and beyond to support colleagues across the council to enable and support so many of us to work effectively during these challenging and new times.
More than 1,700 colleagues are currently logging on to Connected Workspace during the week. An additional 150 colleagues also log on via Always On VPN – a trusted and secure connection over the internet to the Thurrock Network from a Thurrock Laptop.
On average each month the IT service desk receives 2,800 requests for support across a range of IT issues, however over the past month the team have received more than 4,700 requests, nearly twice as many!
Some of the great achievements of our IT services over the past few weeks include:
- 120 new laptops and 150 new mobile phones rolled out to colleagues across our services since 16 March
- received more than 840 ‘4ME’ self service portal requests in March – more than double the amount ever received through this channel
- upgraded 350 mobile phones for members of staff to make sure they have the right tools for the job
- migrated 1,500 users to the improved Exchange online system part of the Microsoft 365 suite of tools
- migrated more than 500 users to Intune, the replacement for the old Blackberry service for mobile phones
- rolled out the Microsoft Teams video conferencing solution for up to 970 colleagues to use, with the ambition to expand this capability further in the future
Every device rolled out and each request received requires time and dedication to understand and resolve, so we hope you’ll join us in thanking our IT services for their amazing hard work so far.
In the Loop...
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