Bogus Internet Calls

Problem

Local residents have been receiving calls which claim that there is a problem with their internet service.

An automated message is sent to a household's landline. This urgent message claims to be from the home's internet provider, and tells householders that their broadband connection is about to be cut off for ‘illegal usage’.

They are told to 'press 1' on their phone keypad to speak to customer services, but what they are not told is that customer services is, in fact, fraudsters posing as their internet service provider.

A fake employee then puts time pressure on the customer, threatening them with disconnection, in an attempt personal details from them.

Some conmen take this information and use it to commit fraud later. Others hook in victims immediately by encouraging them to give over bank details over the telephone.

Action

Stay vigilant in the fight against fraudsters and always be wary of unsolicited communication from any source.

Stay safe - do not give out your private information.

If you think you have fallen victim to a scam, please contact Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk

If you need advice or would like to report a scam contact the Citizens Advice consumer helpline on 03454040506.

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