Pay your bill by Direct Debit

There’s a range of ways to pay your Council Tax but Direct Debit is the easiest and most convenient. It’s done automatically, so you won’t miss a payment. Plus you can spread the cost weekly or monthly and choose a payment date to suit you.

Paying by Direct Debit couldn’t be simpler…

• it’s automatic – don’t worry about missing a payment
• spread the cost – keep on top of your household bill
• it’s flexible – with payment dates to suit you
• stay in control – you can cancel at any time
• full protection – under the Direct Debit guarantee
• secure – relax with complete peace of mind

Setting up a Direct Debit is now quick and easy – just go to stoke.gov.uk/ counciltaxdirectdebit and fill in the online form.

Got a question about your Council Tax?

We’ve put together a list of frequently-asked questions - click here to check the answer to your query. More information can also be found at stoke.gov.uk/counciltax

Can’t find the answer to what you’re looking for? Ask the team a question quickly using our online enquiry form at stoke.gov.uk/counciltaxenquiries

If you need to speak to us, you can call 01782 234234 (8am to 8pm Mondays to Fridays, and 9am to 1pm on Saturdays) or visit your local customer service centre (click here to find locations and opening times).

Please note that as we have sent bills out to more than 114,000 properties, this is an extremely busy time for our customer service team and you may therefore be placed in a queue. Don’t forget, you can save time by going online to manage your Council Tax.

Your Online Account?

The Online Account is an easy-to-use, secure web portal where you can access your Council Tax, business rates and benefits account information at a time and place that’s best for you. Quickly log on to get instant, up-to-date account information, 24 hours a day, seven days a week.

At the click of a button - anywhere, anytime:

• check your bill, balance and payments
• apply for discounts and exemptions
• view benefits payments
• tell us when your circumstances change
• get e-billing and electronic notifications

By switching off paper billing when you sign up to manage your Council Tax through an online account, you also save time, money and paper.

Thousands of residents have already registered for an Online Account. Sign up for free today at stoke.gov.uk/onlineaccount

Tell us online if things have changed

A change in your circumstances could affect how much Council Tax you pay. Make sure you’re only paying what you need to and not committing fraud.

We’ve made it even easier to update the details on your Council Tax account. Now you can fill in a form online to let us know if you’ve changed address or if someone’s moved in with you and you need to cancel your Single Person Discount.

Tell us online when things change at stoke.gov.uk/counciltax