Thank you to everyone who took part in our 2024/25 colleague-in-training satisfaction survey which closed earlier this year - your feedback directly influences how we improve your training experience.
We’re pleased to share a summary of this year’s results, including key improvements and areas where we’re taking action.
What's improved since last year?
The survey continued with the same theme of questions as 2023/2024, allowing for direct comparisons.
What we’re working on now...
We're committed to continued service enhancements to support our colleagues-in-training, and taking onboard your feedback, we will focus on the following areas over the next 12 months:
Looking after our people
You said - 61% said you did receive your work schedule within eight weeks of commencing placement.
We will - roll out a system across all regions - already implemented in North West - which helps us gain greater visibility of those areas who are not meeting code of practice.
You said - 86% said the work schedule you received was accurate.
We will - provide host organisations with data collected on the accuracy of work schedules to enable 100% compliance and to support reductions in pay errors.
You said - 51% who required reasonable adjustments said this had been effectively implemented.
We will - review the reasonable adjustments process to ensure requests are managed in line with new guidance while working with closely alongside your host organisations.
You said - 77% said our health, work and wellbeing offering is accessible.
We will - work to review our materials and the ways we promote our offering to ensure it remains relevant and clear. Find useful resources during your training at our Wellbeing Hub.
You said - 97% said you haven't reported violence by work colleagues or patients that has impacted you first hand.
We will - continue to encourage you to raise any concerns to either your Line Manager / Host Medical Staffing or ourselves to ensure appropriate support is immediately available should such concerns arise. We want to ensure all feel safe and confident to speak up.
You said - 64% who reported a disability said the onboarding process met their needs.
We will - review our onboarding procedures to ensure they are more inclusive and accessible. This includes consulting staff with lived experience of disability and incorporating reasonable adjustments from the outset.
New ways of working and delivering care
You said - 82% said you received responses from our team to your queries within a 72 hour window.
We have - implemented a new helpdesk system to monitor email responses, enabling more efficient follow-up through the use of unique reference numbers for each call or email query.
You said - 34% of new starters said the Cohort recruitment system was challenging to use.
We have - replaced Cohort with a new system called Opas which is integrated into the recruitment system Trac to offer better user experience.
You said - 80% said the pay protection application process was challenging to varying degrees.
We will - review the process, including revising response timeframes and providing clear guidance at the point of application on what does and doesn't qualify for pay protection.
Growing for the future
You said - new starters gave an average rating of 3.88 out of 5 in relation to their onboarding experience.
We will - undertake a full review of the onboarding process and continue to seek feedback from our most recent cohort of new starters.
You said - 81% said you felt your workplace induction at your host organisation was valuable.
We will - work closely with hosts to help maintain and improve quality and consistency of inductions across all regions.
Belonging to the NHS
You said - 93% said you haven't experience and/or reported bullying, harassment or inappropriate sexual behaviour in the workplace.
We will - continue to raise awareness of our zero tolerance policy of such matters through regular communications and encourage speaking up to receive appropriate support.
What's next?
We know that your time is valuable, and when you take a moment to share your experience, it's our responsibility to act on it. This survey has given us meaningful insights, and we’re committed to continuing to turn that insight into measurable change.
If you ever feel something isn’t working, we encourage you to reach out. Your voice matters and your trust is what drives our commitment to get better every year.
