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Edition 8: 27th February 2024 |
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Welcome…
Welcome to the 8th edition of Thrive, our newsletter on behalf of Surrey Heartlands Health and Care Partnership.
Supporting thriving local communities is a key ambition for us as a system and Thrive provides a great way to share some of the work happening on the ground that will make this vision a reality.
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New Chief Executive appointment
Karen McDowell has been appointed as the new Chief Executive for NHS Surrey Heartlands Integrated Care Board (ICB) and the Integrated Care System (ICS) with immediate effect.
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New Advanced Pharmacy First Service launched
Pharmacy First is a new service provided by many community pharmacies to help the public get access to the right care, from the right person, at the right time for seven common conditions that require advice and treatment.
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Community Falls Responder Service receives 6-month extension
Guildford and Waverley Health and Care Alliance is working in partnership with Mole Valley Life to provide Guildford and Waverley residents with a non-injurious falls response service.
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A system of support: Leatherhead Community Hub
The Surrey Downs Health and Care Partnership 'Pulling Together Programme' has enabled the hub to make a real difference to lives of local residents.
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Working together for better Health, Care and Wellbeing
North West Surrey Alliance has released a new publication which documents progress and outlines future plans for North West Surrey.
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New Chief Executive appointment
Karen McDowell has been appointed as the new Chief Executive for NHS Surrey Heartlands Integrated Care Board (ICB) and the Integrated Care System (ICS) with immediate effect.
Karen, who has been Acting Chief Executive for the ICB since last September, following the departure of Professor Claire Fuller, has worked in the NHS for over 27 years.
Prior roles include Deputy Chief Executive and Chief Finance Officer for Surrey Heartlands Clinical Commissioning Group (CCG), Chief Finance Officer at Guildford and Waverley and Merton CCGs, as well as senior positions in London and Greater Manchester.
Her director experience also includes urgent and emergency care, emergency preparedness, ambulance commissioning, primary care, performance and assurance and the Covid-19 vaccination programme.
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New Advanced Pharmacy First Service launched
Pharmacy First is a new service provided by many community pharmacies to help the public get access to the right care, from the right person, at the right time for seven common conditions that require advice and treatment. Instead of having to go to a GP practice for this, which potentially could cause a delay in treatment, individuals can go straight to a pharmacy offering Pharmacy First, or be referred by their GP Practice, NHS111 or another medical or emergency care setting.
The seven common conditions are:
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Clinical Pathway
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Age Range
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Acute Otitis Media * (ear infections)
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1 to 17 years
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Impetigo
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1 year and over
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Infected insect bites
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1 year and over
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Shingles
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18 years and over
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Sinusitis
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12 years and over
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Sore throat
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5 years and over
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Uncomplicated urinary tract infections
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Women 16 – 64 years
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* Distance selling pharmacies will not complete consultations for Acute Otitis Media
The new clinical pathway service can be accessed by walking into the pharmacy directly (self-referral). In addition, the service can be accessed through a referral from any of the following:
- NHS 111 (online or telephone)
- NHS App
- Integrated Urgent Care Clinical Assessment Services
- Urgent Treatment Centres
- Emergency Departments
- 999
- General Practice
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NHS urges parents to come forward to get their children fully protected against measles
As measles cases continue to rise across England, the NHS is encouraging parents to make sure their children are fully protected.
This month, millions of parents, carers and young adults in England are being contacted by the NHS to book missed measles, mumps, and rubella (MMR) vaccines as part of a major new campaign to protect those at risk from becoming seriously unwell.
NHS figures show millions of children under the age of 16 years are either unprotected or not fully protected and at risk of catching these serious and preventable diseases.
One in five children who get the disease are admitted to hospital for treatment – but measles is not just a childhood disease and can be serious at any age. It can also be very serious if caught during pregnancy so having the MMR vaccine is the best way to prevent it.
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Mental Health Investment Fund grants more than £3m to local schemes
The Surrey All Age Mental Health Investment Fund (MHIF) has granted funding of £3.6m to 13 projects that provide innovative, community-focused programmes. This is in addition to the £530,000 that was granted in 2023 to 9 projects.
These initiatives aim to support the emotional well-being of our citizens by focusing on preventing poor mental health and aiding those with mental health needs. This gives people access to early, appropriate support, preventing further escalation of their needs. Additionally, the MHIF has supported projects that work with communities to tackle isolation.
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Community Falls Responder Service for Non-Injurious Falls receives 6-month extension
Guildford and Waverley Health and Care Alliance is working in partnership with Mole Valley Life to provide Guildford and Waverley residents with a non-injurious falls response service.
If someone has a fall at home, and they have no pain or injury, a qualified Community Falls Responder will attend within 45 minutes (60 minutes in rural areas), to help safely lift the person back up, using specialist lifting equipment, making them safe and comfortable.
The Community Falls Responder will send a referral to the Urgent Community Response Team (UCR) for follow up the next day.
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A system of support: Leatherhead Community Hub
Enabling and supporting healthier neighbourhoods by offering a system of support to our communities is key for Surrey Downs Health and Care Partnership. Our Pulling Together Programme, which is focused on asset-based community development, seeks to change the relationship between a place, its citizens, and communities by focusing on ‘what’s strong, not what’s wrong’.
The Programme brings together system partners to create a healthier Surrey Downs and has enabled the Community Hub project in Leatherhead to be bought to life, making a real difference to lives of local residents.
The Hub, which is run by a dedicated team of volunteers has made a big impact within the community for both residents and volunteers. Leatherhead residents are welcomed at the Hub where they are offered support, advice, opportunities, and great food - all under one roof.
In our video outlining the project, one regular volunteer suggests that “If you’re lonely and need a place to connect, this is a great place to come”.
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Working together for better Health, Care and Wellbeing
North West Surrey Alliance has released a new publication which documents progress and outlines future plans for North West Surrey.
It tells the story of the challenges facing communities across NWS and how these are being addressed through collaborative working. Highlights include work to support people who have difficulties with hoarding, and the Urgent Community Response service that helps people retain independence in their own homes.
Innovative use of Artificial Intelligence that speeds up diagnosis and treatment of skin cancer is being delivered through the Dermatology Photo Hub service which started in March 2022. The service is based within a GP Practice in Staines and patients with a mole or lesion that they are concerned about are referred to this service through their GP and are usually seen by the hub within two working days.
Find out more about the dermatology photo hub by watching our video by clicking on the blue button below.
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Pioneering programme celebrates its third anniversary
January saw the third anniversary of Growing Health Together, the programme set up to enable Primary Care to collaborate with community members and local partner organisations to improve health and prevent disease across East Surrey Place.
“The idea behind Growing Health Together was to work with local people and partners to co-create improved conditions for community health,” said Dr Gillian Orrow, Founding Director, who has just had an article published reflecting on the last three years of flipping the way healthcare is traditionally done.
One aim of the programme is to offer improved health and wellbeing opportunities for people from different backgrounds. There are too many new projects to mention here - you can find information on all the Growing Health Together initiatives on the programme’s website, however one recent initiative in Merstham and Redhill is providing support to Black and multiple ethnic women during pregnancy and early motherhood, helping to address perinatal inequalities.
This initiative was introduced following the analysis of data provided by Surrey and Sussex Healthcare NHS Trust which revealed poorer perinatal maternal health outcomes in South Asian women in Merstham and Redhill. Growing Health Together leads now work in collaboration with the Surrey Minority Ethnic Forum (SMEF) to run dedicated monthly information sessions providing tailored support and guidance to support women in their first 1,000 days of pregnancy and motherhood.
Weekly postnatal support sessions on parenting and maternal mental health are also being held at Welcare Family Centre in Redhill, in collaboration with SMEF.
Meanwhile, Growing Health Together is currently being evaluated by the University of Kent and you can find out more by clicking on the blue button below.
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Royal Surrey and maternity services rated ‘outstanding’
We would like to congratulate the Royal Surrey County Hospital and the trust’s maternity services, which have both recently been rated as ‘outstanding’ by the Care Quality Commission. This follows a re-inspection of their maternity services in September 2023 and the publication of the official report, which retains the rating of ‘outstanding’ for both the maternity service and Royal Surrey County Hospital site.
The CQC recognised that the overall rating for Royal Surrey County Hospital should have been outstanding from their June 2020 inspections when they came to inspect other services and found that medical care (including older people’s care) and end-of-life care were also ‘outstanding’. They have clarified that this was due to an internal error in their calculation of the rating and the rating has now been amended.
The full maternity CQC report can be found on the CQC website.
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In Our Own Words - youth researchers wanted!
New mental health peer-led programme
We want to share a new and exciting opportunity for neurodivergent young people and young carers (aged 14-18, or up to 25 for those who are disabled or have an additional educational need) who will be supported to design and lead their own research project relating to young people’s mental health.
In Our Own Words takes a peer-led approach, training young people with lived experiences to conduct research about other young people in their community. The projects will focus on understanding the experiences and perceptions of mental health, wellbeing and the associated services for young people in Surrey.
Taking place March to October 2024, youth researchers will be taught social research skills, receiving professional training from Surrey University. They will choose a topic that interests them, design and lead research projects and share their learnings across the council and organisations across Surrey to influence change and shape future service development.
No previous knowledge is required – just a desire to share the experiences of young people in Surrey.
Please note that the deadline to apply is Tuesday 5th March at 6pm.
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ICB Board Meeting in public - 10am - 1pm, Wednesday 6th March 2024
Members of the public are welcome to attend and observe meetings of the NHS Surrey Heartlands Board meetings, which are held in public.
Surrey Heartlands Integrated Care Partnership Committee Meeting - Wednesday 17th April 2024
Members of the public are welcome to attend and observe meetings of the Surrey Heartlands Integrated Care Partnership committee meetings which are held in public.
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Please send us your feedback. If you want to share your ideas for improving services across Surrey Heartlands then we’d love to hear from you. Or if there’s more you’d like to see covered in our newsletter, please let us know: syheartlandsicb.comms@nhs.net |
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