Many of you have told us that it takes too long to get through on the phone to order your council-housing repairs.  We have listened to your feedback and are introducing new ways to make repairs ordering easier.

We are pleased to announce that the new automated telephone service for ordering non-urgent repairs is now live. This system is part of our Future Sheffield programme and Customer Experience Strategy, designed to give our tenants an easier and more efficient way to report repairs. 

This new service means you can report repairs through a guided, easy-to-use telephone process.  It is available 24 hours a day, 7 days a week.

We hope that this will help to reduce call-waiting times, and make ordering a repair more convenient for our tenants.

To request a repair using this new service simply: 

 1. Call us on 0114 2734 567. 

 2. Select the “Repairs” option and follow the voice instructions. You will be asked for details about the repair needed - including your property address, contact information, and a brief description of the issue. 

 3. Once your request is submitted, you will be given a reference number - please make a note of this for future reference. 

If you would prefer to speak to one of our team directly about your repair, that's absolutely fine. You can still talk to us during office hours, and 24 hours a day for urgent or emergency repairs. 

We hope you find this new telephone repairs line helpful.