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Happy New Year to all our tenants, leaseholders and their families - and welcome to our first customer bulletin of 2021.
Although we are starting the new year with another national lockdown, we are hopeful that the situation will start to improve sooner rather than later and we can all get back to some sort of normality.
In the meantime, please continue to follow the current lockdown restrictions that have been put in place to try and combat the rise in coronavirus cases. It may feel like what we are doing isn’t making any difference but following the rules will help to save lives and reduce pressure on the NHS.
Reporting a repair
As a result of the new national lock down, we have had to make changes to our housing repairs service.
We will now only be able to take requests for urgent and emergency repairs - if you need to report one of these please call 0114 273 5555. If your repair is not urgent or an emergency we will be unable to deal with it at this time. However, please be assured that we will continue to support our most vulnerable tenants and individual circumstances will always be considered when responding to calls.
Routine gas servicing will continue, and we will continue to deal with heating breakdowns. However, any planned heating installations will be cancelled for the time being – as will all other planned repairs, appointments and inspections. We will contact anyone affected by this.
We apologise to all tenants affected by these changes, and thank you for your understanding and patience. We hope to return to a more normal service as soon as the Covid19 situation allows.
Gas safety checks
 If you have received your gas safety appointment, please call 0114 2735555 to confirm or reschedule it. Our checks ensure you and your household are safe from carbon monoxide poisoning and that your home’s heating is working efficiently this winter.
Council housing lettings during lockdown
Read the latest information and guidance about how we are letting council properties during lockdown by clicking below
Rehousing
For rehousing queries please contact 0114 2930000.
If you have nowhere to live and cannot self-isolate, please contact Housing Solutions on 0114 2736306 or 0800 7311 689 (after 5pm).
If you don’t feel safe where you currently live, contact South Yorkshire Police or IDAS for help and support.
Covid survey scam
Please be aware of survey scams that are doing the rounds on social media.
A recent Twitter one asked people to provide details of how they have coped with the coronavirus pandemic. It then requested personal details and offered to pay out £25 for completing the survey, no doubt using this to try and get hold of personal bank details.
Please take great care when providing personal details to any third party.
To find out more about online fraud and scams or to report an incident, visit the Action Fraud website.
Sheffield’s Community Helpline
We are here to help if you have no one else to support you or if you are self-isolating. Contact us for assistance with shopping, medication collection, social contact or urgent support.
Call us on 0114 273 4567 or request help online
There is a range of support available to help people through the current pandemic. If you are on a low income and will lose income because you are self-isolating, you can apply for a £500 test and trace support payment. Call the number above if you need help filling out the form.
Contacting us
As we’re sure you’ll understand, we are prioritising urgent and serious situations so only call us if this applies to you. Please bear with us if it takes longer than usual to answer your call.
There’s lots of information about our services online. Don’t forget you can still pay your rent, check your rent balance and set up a Direct Debit (the easiest way to pay your rent) on our website.
Find out about different ways to contact us or follow us on Facebook for the latest updates.
You can write to us (Housing and Neighbourhood Service, PO Box 5967, Sheffield S2 9GH).
Our Housing Offices remain closed until further notice.
Keeping up to date
Find out about the latest changes to services on our website. We will continue to send you fortnightly bulletins with the latest news and information you need.
Sheffield City Council is issuing regular updates by email about advice and changes to services during the Coronavirus (COVID-19) outbreak. Keep informed by signing up now
You can also follow us on Twitter for the latest news or check out our website.
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