England returns to lockdown
England entered a full lockdown on Thursday November 5 with new measures to remain in place until Wednesday 2 December. To find out more about the new restrictions in place, click the button below
Find out about support available for people across the city and how you can help if you are able to by clicking here
Reporting a repair
As a result of the new national lock down, we have had to make changes to our housing repairs service.
We will now only be able to take requests for urgent and emergency repairs - if you need to report one of these please call 0114 273 5555. If your repair is not urgent or an emergency we will be unable to deal with it at this time. However, please be assured that we will continue to support our most vulnerable tenants and individual circumstances will always be considered when responding to calls.
Routine gas servicing will continue, and we will continue to deal with heating breakdowns. However, any planned heating installations will be cancelled for the time being – as will all other planned repairs, appointments and inspections. We will contact anyone affected by this.
Our Repairs Contact Centre opening hours are also changing. From Monday 9th November, the contact centre will be open from Monday - Friday, 8:45am - 4:45pm.
We apologise to all tenants affected by these changes, and thank you for your understanding and patience. We hope to return to a more normal service as soon as the Covid19 situation allows.
Intruder alarm repairs
Tenants who have a Sheffield City Council Intruder Alarm installed in their home should report any repairs to our call centre on 0114 273 5555 – even out of hours. Please don’t contact Vigil Security Ltd; use our call centre instead for all alarm repairs.
Online Housing and Neighbourhoods Service Q&A sessions
The Housing and Neighbourhoods Service are hosting two question and answer sessions this week with Janet Sharpe, the Director of Housing and Heads of Service.
The session is running on these dates:-
- 5.00pm - 7.00pm on Tuesday 10 November
- 1.00pm – 3.00pm on Friday 13 November
Councillor Paul Wood, the Cabinet Member for Neighbourhoods and Community Safety, will join the session on 13 November.
The sessions will be held in a video conferencing format. If you would like to take part, but need some help with video conferencing, please contact us at getinvolved@sheffield.gov.uk or by leaving a message on 0114 273 5566.
For further information and to book a place on one of the sessions please click below.
Contacting us
As we’re sure you’ll understand, we are prioritising urgent and serious situations so only call us if this applies to you. Please bear with us if it takes longer than usual to answer your call.
There’s lots of information about our services online. Don’t forget you can still pay your rent, check your rent balance and set up a Direct Debit (the easiest way to pay your rent) on our website.
You can email us here, write to us (Housing and Neighbourhood Service, PO Box 5967, Sheffield S2 9GH) or follow us on Facebook for the latest updates.
Our Housing Offices remain closed until further notice.
Keeping up to date
Find out about the latest changes to services on our website. We will continue to send you fortnightly bulletins with the latest news and information you need.
Sheffield City Council is issuing regular updates by email about advice and changes to services during the Coronavirus (COVID-19) outbreak. Keep informed by signing up now
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