Update for housing customers
As we approach the long Easter weekend, we wanted to remind you how our services are currently affected by the ongoing situation and how to get in touch with us if you need to. Many of our frontline staff are out in communities working hard to keep services going during these unprecedented times. Please help them by staying at home as much as possible and respecting social distancing when outside and in communal areas.
Repairs
We’re still carrying out urgent and emergency repairs when safe to do so, along with routine gas servicing. If you need to report an urgent or emergency repair over the Bank Holiday weekend, call 0114 273 5555.
We have cancelled all planned repairs, appointments and inspections for the time being and will contact anyone affected by this.
Rehousing
We’ve suspended advertising properties and withdrawn bids on already advertised properties. We’ll contact customers affected by this. If you have a priority and wish to discuss this, call us on 0114 293 0000.
If you don’t feel safe where you currently live, contact South Yorkshire Police, VAS or IDAS for help and support.
If you have nowhere to live and cannot self-isolate, contact Housing Solutions on 0114 273 6306 or 0800 7311 689 (after 5pm and over the bank holiday weekend).
Rent
You should continue to pay your rent if you can. There is lots of Government support available to help you do this through these difficult times. If you need further help or advice, please contact us as soon as possible on 0114 293 0000 so we can agree a realistic repayment plan.
Waste
The responsive chute service are working Good Friday and Easter Monday. This is to ensure the temporary waste measures that have been put in place at the Tower blocks across the city are still delivered. The team will still continue to collect waste from the identified tower blocks at the agreed times and also from customers who are unable to use the skips that have been provided.
Anyone who has a blocked chute should ring the weekend phone number 07734595916 and report it. We will endeavour to unblock chutes that have been reported but ask for your help in allowing us to carry out this work by respecting social distancing measures as described in the next section.
Please note this will be a limited service this weekend.
Help us to help you
Many of our staff are still out in communities providing frontline services and helping the most vulnerable. We know you appreciate their efforts so please continue to practice social distancing:
- Stay 2 metres (6ft) away from other people when you go out
- Wash your hands as soon as you get home
- Do not meet others, even friends or family
- Only go outside for food, health reasons or work (if you can’t work from home)
Staff are carrying out lots of different roles but you may see our estate officers in your area keeping estates and communal areas clean. Please remember the rules above and help us keep everyone as safe as we possibly can.
Contacting us
As we’re sure you’ll understand, we are prioritising urgent and serious situations so only call us if this applies to you. Please bear with us if it takes longer than usual to answer your call.
There’s lots of information on our website at www.sheffield.gov.uk/councilhousing. Don’t forget you can still pay your rent, check your rent balance and set up a Direct Debit (the easiest way to pay your rent) on our website.
You can email us at councilhousing@sheffield.gov.uk, write to us (Housing and Neighbourhood Service, PO Box 5967, Sheffield S2 9GH) or follow us on Facebook for the latest updates.
Our Housing Offices remain closed until further notice.
Keeping up to date
Sheffield City Council is issuing regular updates by email about advice and changes to services during the Coronavirus (COVID-19) outbreak. Keep informed by signing up now
You can also follow us on Twitter for the latest news or check out our website.
And lastly . . . .
We know there’s a great deal of community spirit out there on our housing estates, where people are going above and beyond to help friends and neighbours, particularly those who are isolated and vulnerable.
Thank you for your efforts – we will get through this better together.
Also a big thank you to the voluntary community organisations and Tenant and Residents Associations for all of the hard work they are doing to support their local communities.
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