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Extenuating circumstances period
We're pleased to confirm the details for the upcoming extenuating circumstances period:
- the window to apply for extenuating circumstances is open until Friday 4 April 2025
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the delivery period for projects with approved extenuating circumstances will run from Tuesday 1 April to Friday 25 April 2025
This period is designed to provide support for the completion of work that was originally scheduled to be completed by Monday 31 March 2025, but where an unexpected circumstance has caused a delay.
Please note that the extenuating circumstances period is strictly for addressing unforeseen and exceptional situations. It is not an extension and should not be planned for use in advance. Requests will only be considered where a genuine unexpected issue has occurred.
Full details, including a full list of criteria and and process detail, can be found on the HUG Hive.
Criteria
The full criteria table for what qualifies as an extenuating circumstance on the HUG Hive.
Extenuating circumstances process
If you wish to apply for an extenuating circumstance, please first discuss this with your Single Point Of Contact (SPOC).
Your request will be subject to consideration by the change panel approval and you will be notified of the decision and next steps via email. There will also be an opportunity to discuss this with your SPOC.
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We’ve sent you this newsletter because the records we (or the delivery partner) – suggest you are a contact for a Home Upgrade Grant project.
If this is correct, you don’t need to do anything else and can stop reading.
However, if you believe this email has been sent in error, or you are no longer involved in the delivery of project(s) funded through this scheme, please contact your SPOC.
Ask them to amend your details in the database and/or add the correct contact details.
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