 Our bin collection crews, enforcement officers, and street cleansing teams are a big part of our local community. They are the frontline teams working hard to keep Redbridge clean, tidy and safe.
Sadly, in recent weeks we have seen serious incidents where our staff have been verbally abused and physically assaulted for doing their job. This includes a member of our bin collection crew having a vehicle door slammed on his arm, and a parking enforcement officer being violently attacked on the street in front of children while dealing with a parking offence. Both staff members needed urgent hospital treatment.
When you see our frontline teams around the borough, collecting rubbish, or helping keep the streets clean and safe, remember they are doing it for you. Please treat them with kindness and respect because behind the uniform is a person.
Redbridge Council believes that every member of staff should be able to conduct their job without fear of being abused and we will always look to take the strongest possible legal action against those being abusive or violent towards our staff.
Please choose to be kind.
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We want you and your family to feel safe at home. That’s why the London Borough of Redbridge Council is launching a consultation with all high-rise building (HRB) residents.
Throughout 2023–2025, we kept you informed about fire and building safety. Now, we’re starting a full consultation, running until January 2026, so your feedback can help shape our safety plans.
We’re seeking your opinions on our fire and building safety approach, including a new Building Safety Resident Engagement Strategy for your building.
You can share your thoughts by letter, email, surveys (online or post), in-person or online meetings, or estate events. We will share the survey with residents in the High Rise Buildings in October.
In the meantime, you can report a safety concern by:
- Emailing the Building Safety team: resident.safety@redbridge.gov.uk
- Or contacting your Housing Officer. For details on how to contact them, please visit Let's Talk Redbridge.
Your input matters. Together, we can ensure your building stays safe and welcoming for all.
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From 1 October 2025 the council will be implementing a new Allocations Policy. This is important because the Allocations Policy determines how all social housing in Redbridge is offered, including tenants looking to transfer.
However, it doesn't provide a new supply of housing. Sadly, waiting times remain lengthy, especially for larger properties. But we will be giving additional priority to people who may be looking to move to smaller property, as their children have left home. This is essential, as not only does it enable that family to move somewhere more manageable, but it also frees up a much needed larger home for another family to move into.
In the lead up to the new system, we have had to reassess almost 8,000 applications. To put this into context, we would normally assess around 20 new applications per week. Thank you for being patient with us during this time. We are continuing to assess applications in the lead up to the new bidding site going live. If you have a live application we will be in contact with details of how to log in and bid on eligible properties.
If you have recently completed your application on Redbridge Homes you do not need to do anything further unless we contact you. Details and guidance on how to reset your password can be found on the Let’s talk Redbridge Page You can still place bids in the usual way until the new Redbridge Homes site goes live.
Thank you for your continued support
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October 1 kicks off National Walk Your Dog Week, and what better excuse to get outside and explore the beautiful parks and open spaces we have here in Redbridge? Whether your four-legged companion loves a long woodland ramble or a quick stroll around the block, it’s the perfect chance to stretch those legs and enjoy the Autumn air.
But while our pets bring plenty of joy, it’s up to us to keep our shared spaces clean and welcoming for all. That means remembering the golden rule: scoop that poop! Dog foul isn’t just poop to step in (pun-intended) – it can also be harmful to our children, other animals, and the environment. Carrying a few bags in your pocket makes it quick and easy to pick up after your pooch.
If you do spot dog fouling, you can help us keep our borough clean by reporting it online via our website or using the Love Clean Streets app.
Let’s leave only pawprints behind – happy walking!
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Mutual Exchange is a good opportunity for council tenants to swap their homes with another social landlord, anywhere in the country, this can be with another tenant from Redbridge or with someone from another Council or Housing Association.
If you need a larger or smaller home, or simply want a change, mutual exchange can be a fast and effective solution, offering access to thousands of properties nationwide.
Redbridge Council tenants can use House Exchange and Homeswapper online services offered for free. After registering, the Council confirms your eligibility. Once you find a swap partner, both landlords must approve the exchange within 42 days of application. Please check in advance for any reasons that could prevent your exchange.
For more details about mutual exchange, visit our website.
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We have allocated a fund for Estate Improvements that can be used to make environmental improvements in communal Council Housing Areas across all council-owned estates.
We would like to use this fund on improvements that are important to our residedts, enhancing local areas, to benefit the wider community.
We welcome your ideas and suggestions for improvements to your local area.
To complete our survey, please visit Let's Talk Redbridge.
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What to do if you are unhappy with our service
If you wish to talk about a problem with your housing you can speak to one of our friendly Housing Officers. We will try and resolve matters promptly and prevent them from escalating. You can do this by telephoning our duty line on 020 8518 2400.
If you wish to make a complaint, you can inform one of our team, although the quickest and easiest way to make a complaint is by completing the online complaints form.
Did you know you can contact the Housing Ombudsman at any time for support in helping to resolve a complaint? The Housing Ombudsman Service is set up by law and is free, independent and impartial.
For advice and help to find a resolution you can contact the Housing Ombudsman at any time whilst your complaint is going through our complaints process, although the Ombudsman cannot make a formal decision on a case at this stage.
More information about the Housing Ombudsman, including contact details can be found on the Ombudsman Website.
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We'd like to know how we're doing. If you can spare a little time, please get involved and help us give all our tenants the best service we can.
You could:
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