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As part of the Council's ongoing effort to address climate change, we are making significant improvements in the Housing Service area. We are increasing insulation to make our existing homes more energy efficient. Plus, our Affordable Homes schemes on council owned housing sites are built to high energy efficiencies standards, reducing environmental impact and providing comfortable living spaces.
The Council has started to develop an ambitious Climate Change Strategy for Redbridge which will replace the existing Climate Change Action Plan which was launched on July 2021.
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Trees and greenery are critical to reducing carbon emissions as every tree that is planted helps to take out carbon dioxide out of the atmosphere and also contributes to soil fertility. (Woodland Trust information)
We are fortunate to have a lot of green areas and trees on our housing owned sites. Over time, we have lost nearly 700 trees to disease, damage and for safety reasons. Removing a tree is never an easy decision and we are committed to replacing these. Since 2003 we have planted 214 trees on our housing sites. In addition new trees are planted as part of housing development works. We continually look for locations across our estates to plant trees and work with charities and external providers to obtain funding for this.
Further information on our approach to tree planting can be viewed below:
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It is important that we all play our part in limiting global warming and climate change.
There are a number of easy ways you can help do your bit at home
Reducing car use and turning off your engine when stationary, using public transport or walking and cycling.
Reduce energy use by turning down our thermostat and using low energy light bulbs.
Using reusable Bags for Life or simply reuse existing plastic bags from home when you go shopping.
Recycle soft plastics including pet wrappers, crisp packets and unwanted plastic bags at recycling points usually found at large local supermarkets.
Recycle used batteries remembering to do so correctly to stop batteries and vapes becoming a fire risk. If old old batteries are disposed of in household waste bins and recycling boxes this can cause fires at waste and recycling plants across the UK.
To discover other ways to help make a difference, visit:
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We're making important changes on how you bid on properties, If you are currently registered on our housing register you WILL need to re-register on the new system before 31st May 2025 to continue to bid on properties.
You can continue to bid for homes on the ELLC website. But, if you do not register by 31st May, you will not be able to bid for social housing in Redbridge which may impact your waiting time.
If you want to bid on social housing between now and 1 June 2025 you will need to register on our existing Waiting List (ELLC) and on the new Housing Register (Redbridge Homes 4 U).
Your effective date and band on the current housing register will stay the same on the new system to ensure existing priority is maintained.
We've created videos and FAQs to help you with registration and to answer your questions. You can find them on Lets Talk Redbridge from Monday 31st March.
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We have successfully completed 103 homes at Little Gearies and 8 homes at Budoch court. These homes were handed over earlier this year and we have welcomed in the new residents.
Hills, the contractor for Little Gearies hosted a completion event in February. Senior members of staff and cabinet attended this event along with some of our new residents to celebrate the event and plant a young sapling in commemoration of the development.
We look forward to the completion of 159 new homes at Loxford Lane and 40 at Suffolk Court in Autumn 2025.
For the latest information on our Affordable Homes Programme, please visit our page here
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You are invited to our Local Housing Forums. Our housing team members will be hosting events at local venues across the borough, providing a fantastic opportunity for you to come and chat with us about any housing service issues or concerns you may have. Yours feedback is very important to us to better understand and address your needs.
The next Local Housing Forums will be held on:
- Wednesday 30 April from 4pm - 6:30pm at
Ettridge Hall, Ray Lodge Estate, Ray Lodge Road, Woodford Green IG8 7PE
- Wednesday 9 July from 7pm - 8:30pm at
Tiptree Community Hall, Tiptree Crescent, Clayhall IG5 0SY
Future dates and locations will be included in our next Housing News edition and posted on our Resident Engagement page.
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Our housing service team members will be visiting residents this year on the following estates from 2:45pm - 5pm.
- 21 May - Little Gearies, Barkingside
- 16 July - Gaysham Hall, Barkingside
- 25 June - Budoch Court, Newbury Park
- 13 August - Suffolk Court, Ilford
- 10 September - Shakespeare Square, Hainault
Team members from different service areas will be attending including your Housing Officer and our repairs contractor, Mears. We want to hear from you regarding your estate and what issues are important to you. We look forward to seeing you then.
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We are always looking to improve our housing services and we want you to be part of this exciting journey. Co-creation is a collaborative process where residents are involved in service improvement projects from start to finish.
Our first co-creation project has focused on improving the way we handle anti-social behaviour as a landlord, and we are currently embedding recommendations into our policies and procedures. If you are interested in taking part in future projects, please contact our Co-Creation Officer, Lorna Biddell, on lorna.biddell@redbridge.gov.uk or 0208 708 2532.
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There are a number of ways that you can help us to improve housing services.
Please complete our Resident Voice form to tell us which engagement activities you are interested in by clicking the link below.
You can also view our engagement page showing details of resident events.
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We are excited to announce the enhancement of our online repairs portal for tenants and leaseholders. The upgraded system now includes more types of repairs managed by various contractors, allowing residents to easily book appointments with the right contractor for their needs.
Residents can also track repairs in communal areas and reschedule previously booked appointments for their convenience. This enhancement demonstrates our commitment to improving resident services and ensuring timely and efficient repairs.
You can access the repairs portal by using the link below or by selecting 'Report a Council Housing Repair' on the main Housing page of www.redbridge.gov.uk
Emergency repairs can be reported by phone 24 hours a day at:
0800 393 994 / 020 8498 8000.
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It is essential that we hold up to date resident contact details, particularly in case of emergencies.
Please let us know immediately if any of your contact details such as your phone number or email address, change.
You can update your personal details by emailing
housing.enquiries@redbridge.gov.uk
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Getting in touch just got easier.
Our contact page on Let’s Talk Redbridge includes contact details for each service team. Housing Officer names are arranged by street address and there is a link to the Home Ownership team email address.
We've also included a link to our Repairs Portal, getting help with your benefits and how to request aids and adaptations to your home. For general enquiries please email housing.enquiries@redbridge.gov.uk
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If you wish to talk about a problem with your housing, you can speak to one of our friendly housing officers. We will try to resolve matters promptly. You can do this by telephoning our duty line on 020 8518 2400.
If you wish to make a complaint about your housing or repairs services, you can inform one of our team, although the quickest and easiest way to make a complaint is by completing the online complaints form by pressing the button below.
Did you know you can contact the Housing Ombudsman at any time for support in helping to resolve a complaint? The Housing Ombudsman Service is set up by law and is free, independent and impartial. More information about the Housing Ombudsman, including their contact details, can be found on the Local Government & Social Care Ombudsman Website.
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