Are you a council tenant or leaseholder living in Redbridge?

We'e looking for people to join our Resident Influence & Scrutiny Panel. 

You will play a crucial role as a voluntary member of this panel, helping to ensure the views and priorities of local people remain at the core of our performance and service improvement.

Look out for further communication from us on how you can apply for the role 

Good Luck!

This year we are holding two separate conference events for tenants and leaseholders. 

The events will be held on:

Saturday 6 July (Tenants' Conference)

Saturday 20 July (Leaseholders' Conference)

Both events will be held at City Gates Church, 25-29 Clements Road, Ilford, IG1 1BH from

9:30 am to 2pm and will include a hot lunch for all attendees.

Our agenda will include a variety of topics including the New Regulatory Standards for Housing, Building Safety, Interactive Workshops and much more. Our housing team members will be available to speak to you regarding your housing services alongside our repairs contractor, Mears.

Please use the links below to register your interest. Please keep in mind that registering your interest does not confirm your seat at the conference. We will be in touch shortly before the conference to confirm space on a one to one basis. 

Tenants Conference: Register your interest here

Leaseholders Conference: Register your interest here

Contacting us just got easier.

Our contact page on  Let’s Talk Redbridge details how to contact each service team as well as the names of your assigned officers. The officer details are arranged by street address to make it easier to find, we've also included other helpful information such as getting help with your benefits and how to request aids and adaptations to your home.

Look out for further updates on the page coming soon. 

Gas, electrical and fire safety is a key priority for us at London Borough of Redbridge. We know how important it is that you can sleep safe in the knowledge that your gas boiler (if you have one), fire safety equipment and electrical systems have been certified as safe by a professional. If you’re a tenant living in a home managed by us, we offer these services and safety checks for free.

Gas safety checks

The gas safety check is a compulsory annual check carried out by a certified professional to help detect any blockages or harmful gas leaks.  

Electrical safety checks

Electrical safety checks take place every five years and helps to ensure all electrical fittings are safe to use. Once the check is complete we will produce a detailed inspection report and rectify any identified faults. 

Fire safety checks

In the wake of the Grenfell disaster, regulations on fire safety have been reviewed and extended. These extra responsibilities mean that we may need to request access to your home to complete the necessary inspections and fire safety checks. 

Your safety is our priority, if we've already contacted you to carry out the above checks, please get in contact with us to book an appointment on 0208 518 2400

Do you own an e-bike or electric scooter? 

The London Fire Brigade (LFB) has issued safety warnings following a large increase in the number of fires from exploding lithium batteries. The LFB attended over 116 fires in 2022 relating to e-bikes and e-scooters. Theses fires are often caused when charging batteries.

Visit the LBR site here for further information on how to safely store and charge your e-bike or scooter.

If you or a member of your household is a disabled or suffering from a long term illness you may require adaptations to your home. 

To request an assessment of your needs please visit:

Adult care (redbridge.gov.uk) or Tel: 0208 708 7333

If you are a council tenant and feel your home is too big for your needs you may wish to consider downsizing via the Under Occupancy Scheme.

As part of the scheme we will give you £250 for every bedroom that you give up as part of the downsize. 

You can also apply for a Mutual Exchange where you can swap your home with another social housing tenant providing your landlord agrees to the exchange.

You can also register with Home Swapper or House Exchange to exchange your home for another social housing home anywhere in the country. Registration is free, to find out more, view the House Exchange Video here.

For help with applications for any of the above schemes, email: symone.robinson@redbridge.gov.uk 

Our Affordable Homes Programme continues to make good progress with new homes at Parsons Mews, Shakespeare Square, Heathcote and Glade are almost complete. 

Work at Loxford Lane development is running on schedule, having recently consulted with Loxford School in the naming of  the two new streets that will be part of the development. The chosen names are Winkle Way and Flint Gardens. We will now consult with local emergency services on both names before registering the addresses.

Building work at Budoch Court has recently started with our contractor  Alexander James who will be carrying out all the work on the development, including the construction of the infill block.

Our Suffolk Court Contractor, Equans hosted a skip amnesty day on 14 March that allowed all  residents to get rid of bulky waste at no extra cost.

For more information on our Affordable Homes Programme visit our online engagement hub here

Over the last few months our contractors have doing their bit to help local residents and families in need by delivering some amazing value initiatives, these include: 

• Mulalley, one of our Affordable Homes contractors, donated Christmas toys to children at our hostels.
• Mears, our repairs contractor, donated 25 winter warmer packs to vulnerable residents. The packs included a thermos flask, gloves, a woolly hat and warm winter socks.
• In addition, Noah's Ark Church group donated 15 Christmas food hampers to vulnerable residents.

On behalf of our residents we would like to say a big thank you to  both our contractors and church group for their generosity.

Redbridge has introduced tougher sanctions against grime crime offenders in the borough. Community support for tougher action against fly-tippers has triggered steeper penalties for those caught making a mess in Redbridge.

Anyone caught dumping their rubbish in the borough now faces a £1000 on the spot fine for fly-tipping. The council is introducing the hard-hitting fine following a change to legislation last year, and in response to feedback from local people.

A series of new fines came into effect across the borough from Thursday 1 February and is aimed at deterring people from harming public spaces and ensuring that those who continue to pollute our streets with fly-tips or litter face tougher consequences.

Find out more information about how we're tackling street grime here  

What to do if you are unhappy with our service

If you wish to talk about a problem with your housing you can speak to one of our friendly housing officers. We will try and resolve matters promptly.  You can do this by telephoning our duty line on 020 8518 2400. 

If you wish to make a complaint about your housing or repairs services, you can inform one of our team, although the quickest and easiest way to make a complaint is by completing the online complaints form.  

Did you know you can contact the Housing Ombudsman at any time for support in helping to resolve a complaint?  The Housing Ombudsman Service is set up by law and is free, independent and impartial. More information about the Housing Ombudsman, including their contact details can be found on the Ombudsman Website.