 It is important to us that we listen to our residents and we are reviewing our engagement offer to maximise the opportunities for them to be heard and play a role in influencing the services we provide.
We are working with staff and residents to create a positive culture that is inclusive, works in partnership and focuses on what is important. We already know, from focus groups held that effective communication is a key priority and we are ensuring that we have the right structures and processes in place to deliver this.
Look out for further opportunities on how you can get involved and make your voice heard.
Our new repairs reporting system is now live and can be used by all tenants to book housing repairs directly with Mears. You can arrange in-home repairs for kitchens, bathrooms, heating, damp and mould, leaks, windows and more.
You can access the repairs portal by using this link, or by selecting 'Report a Council Housing Repair' on the main Housing page of www.redbridge.gov.uk
Later this year, we will be adding more options to allow both tenants and leaseholders to report repairs on their estate or in communal areas.
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From 1 April 2023, we will be contacting residents to ask them how they feel about the services we provide. We will collect the information by email, telephone and postal surveys. The satisfaction survey will be carried out by an external provider who will contact residents directly.
The results of the survey will be reported to the Regulator of Social Housing annually who will publish these along with all social landlords. From July 2023, we will be publishing our performance against the Tenant Satisfaction Measures on our website and via our resident groups.
To find out more about the new measures click here.
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In June 2022, we self-referred ourselves to the Regulator of Social Housing (RoSH).
Since then, there has been a concerted corporate effort to address the concerns raised by the RoSH.
In our most recent meeting with them we received positive feedback having met full compliance across several key areas including:
- Gas checks
- Inspection of electrical blocks
- Block lifts
- Fire risk assessments
We will continue to work alongside the SHR over the coming months across the remaining areas as part of our journey to full compliance.
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Tenants or leaseholder signing up for a My Housing account online can access their housing accounts as well as other information and services. Once you have signed up, you will be able to:
- view your account(s)
- check your current balance(s)
- pay any outstanding balance(s)
- see your charging and payment history
- print statements
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London Borough of Redbridge is proud to present ‘Let’s Talk Redbridge’ – the council’s online engagement platform. It is a space to share ideas and get everyone in the community involved to help shape the future of our borough, and will create a two way conversation between the council and our residents, businesses, and communities.
Let’s Talk Redbridge will allow you to participate in discussions and consultations that interest you in Redbridge. We have several different consultations running at the moment. Why not have your say and take the opportunity to feedback, share your ideas, and influence decisions that matter to you?
Please click on the link to visit Let’s Talk Redbridge.
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Thank you to everyone who responded to the survey as part of our Housing Strategy Listening Exercise which closed on 13 March.
We will be analysing the feedback in detail to develop a new Housing Strategy which will be agreed by the Council’s Cabinet in the summer.
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You may be worried about damp and mould in your home and how it can affect you. There are three main causes of damp and within properties:
- Penetrating damp
- Rising damp
- Condensation, leading to mould growth.
We've pulled together useful hints on how to spot and combat damp mould in your home. For more information visit our page here.
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We want social housing in Redbridge to benefit from full fibre broadband, giving you access to faster and reliable internet services.
Over the next few months, approved broadband service providers will be conducting visual inspections so we can begin to install full fibre internet.
Engineers will be carrying out these inspections within communal areas or from the outside of the building only. You are not required to give access to your home.
Engineers will be on the premises for half a day and will not cause any disturbance. Redbridge Council is overseeing this programme of work.
This is the first phase of the programme and we will notify you when we begin the next phase to install the full fibre broadband. The council is aiming to complete the installation this year and residents will be able to take-up offers by the service providers.
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In Winter 2021, we announced that the Orchard Housing Office will remain closed for walk ins following the pandemic and will operate on an appointment only basis.
We have since reviewed this and have now decided to reopen the Orchard Housing Office for walk ins from Monday 6 March 2023.
The office will be open Monday - Friday from 9:30am - 4:30pm. The Hainult Hub will also be open every Tuesday from 10:00am - 5:00pm.
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What to do if you are unhappy with our service
If you wish to talk about a problem with your housing you can speak to one of our friendly housing officers. We will try and resolve matters promptly and prevent them from escalating. You can do this by telephoning our duty line on 020 8518 2400.
If you wish to make a complaint, you can inform one of our team, although the quickest and easiest way to make a complaint is by completing the online complaints form.
Did you know you can contact the Housing Ombudsman at any time for support in helping to resolve a complaint? The Housing Ombudsman Service is set up by law and is free, independent and impartial.
For advice and help to find a resolution you can contact the Housing Ombudsman at any time whilst your complaint is going through our complaints process, although the Ombudsman cannot make a formal decision on a case at this stage.
More information about the Housing Ombudsman, including contact details can be found on the Ombudsman Website.
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Resident Housing Panel – 21 March 2023, 6:30pm-8pm
Leaseholder Forum – 18 April 2023 - 6pm-8pm
Asset Management Group – 22 March 2023, 6pm-7pm
If you would like to participate in one of the above meetings, please email the Resident Engagement Team.
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