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The Tenant Perception Survey is open for 26-27! |
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 A huge thank you to everyone who took the time to share their views in our 2025-26 Tenant Satisfaction Measures survey.
Your voice matters. Whether it was praise or constructive criticism, your feedback helps us understand what matters most to you and where we need to do better. We are reviewing your comments and will keep you updated on the improvements we make based on your input.
The Tenant Satisfaction Measures have been introduced to drive up standards and improve the quality of social housing by ensuring housing providers are accountable for the services delivered to customers. 12 of the 22 measures come directly from our customer feedback obtained through tenant perception surveys.
The Tenant Perception Survey is now open for 2026-27!
Please take a couple of minutes to share your views – your feedback is valuable and will help us to shape and improve our future services.
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Show off your garden to win a £50 voucher! |
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Tenants and leaseholders, no matter the size or style of your space, you are invited to enter our Garden of the Year competition!
From balcony window boxes and patios to vegetable patches, flowerbeds, and communal gardens, we want to see how you have made your outdoor area your own.
Categories for 2026
- Best overall garden
- Best creative space
- Best communal space
- Best wildlife space
If you want to show off your space enter by 31 August 2026 for a chance to win one of six £50 vouchers!
To enter please send photos of your garden along with your name and address to tenancy@oadby-wigston.gov.uk.
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Parking enforcement at Elizabeth Court |
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 On 13 March, the Housing team carried out a consultation at Elizabeth Court regarding the introduction of parking enforcement. The team visited every property on the day to speak directly with residents, and all those we engaged with were in favour of the proposal.
As a result, you will soon begin to see new signage installed for Globe Protection as the enforcement arrangements are put in place
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Did you take part in our stock condition survey? |
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 We recently completed a stock condition survey of our homes across the borough.
These surveys help us assess the condition of things like roofs, kitchens, bathrooms, doors, and windows, so we can plan future maintenance programmes, make sure homes are safe, meet government standards, and allocate budgets effectively. By inspecting homes in detail, we now have a clearer picture of where investment is most needed.
If you haven't taken part in the survey and would like to, please get in touch with us and we will make arrangements for a survey to be carried out - Repairsadmin@oadby-wigston.gov.uk.
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Improvement to Marriott House laundry room |
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Last summer, several residents let us know that the laundry room at Marriott House became uncomfortably warm, and we also recognised that the door could not safely be pinned open. With warmer weather on the way, we have now installed a maglock on the laundry room door.
This allows the door to be kept open for better ventilation while still releasing automatically if the fire alarms activate, just like the communal doors. We hope this small change makes the space more comfortable for everyone.
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Continuing to improve your homes and services |
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The coming year will see boiler, kitchen and bathroom replacement programmes commencing from April 2026.
We will be building on the foundations already in place to make sure your home is safer, warmer, and better. Your feedback continues to shape what we do, and we will keep making it easier for you to raise concerns, understand decisions, and see how your input leads to real change.
We are investing in homes across the borough, using up-to-date stock survey information to target improvements where they are needed most. This includes strengthening our approach to damp, mould, and repairs so that issues are identified and resolved more quickly.
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Would you like to feature in this newsletter?! |
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Our July tenant newsletter is now in development, and we are inviting tenants to contribute guest articles.
Pieces should be no longer than 250 words and may cover community news, personal insights, or topics of general interest. If you would like to submit an article for consideration, please contact us at tenancy@oadby-wigston.gov.uk.
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Fire Service visit to William Peardon Court |
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 In February, the local fire service visited William Peardon Court to offer fire safety advice and speak with residents about any concerns they wished to raise. The session was warmly received, with many tenants taking the opportunity to ask questions and learn more about keeping their homes safe.
Following the visit, our fire alarm management company arranged additional appointments with residents who requested further reassurance or support.
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 If you are on the housing register, every year (usually on the anniversary of you joining the housing register), you will be contacted and asked if you wish to remain on the housing register. This is so that we can confirm that you still need social housing and keeps your details up to date.
Applicants will be contacted before their renewal date with instructions on how to complete the renewal, if you do have a change of circumstances or change of contact details it is really important to update your application with this information as this ensures information used to assess your circumstances is accurate, we can make contact with you if required and also helps the council keep the waiting list fair.
If you receive your renewal but are unsure on how to complete this or require support to update your housing application, please contact us on 0116 288 8961 where a member of our team who can assist you.
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Survey feedback and you said, we did! |
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In Quarter 3, we received 26 comments from tenants through our Tenant Perception Surveys, these included:
- 2 compliments
- 2 general comments
- 22 actionable comments
Below is a breakdown of the 22 actionable comments received against each housing team.
- Housing Options - 0
- Repairs & Maintenance – 15
- Tenancy - 4
- Estates – 3
The 22 actionable comments received, resulted in the following outcomes.
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12 service requests were raised to address specific issues
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10 tenants received advice to help resolve their concerns
As part of this quarter’s feedback, we received 2 compliments from our tenants, these were:
- I find most of my requests are handled fairly
- Happy with the council in housing
We always appreciate hearing from you, your comments help us improve the services we provide and ensure your housing experience is the best it can be.
You said, we did
We also took action this quarter in response to feedback received through tenant complaints, putting measures in place to address the issues raised. Below are a few examples:
You said: There were concerns about slow response times to a series of reported issues and repairs at a property.
We did: Steps were taken to address the issues raised, with a focus on improving response times and ensuring all outstanding items are resolved to a satisfactory standard.
You said: There were ongoing concerns about noise nuisance that had been affecting day‑to‑day living for some time
We did: All possible causes were explored, including reviewing the recordings provided, and work continues with neighbours and contractors to bring about a satisfactory resolution as quickly as possible
You said: The front door remained unresolved and appeared insecure and poorly maintained
We did: The completion of the replacement door installation was actively pursued with external contractors to ensure the work is finished to a satisfactory standard
You said: Car drivers were increasingly parking on the verges outside the car park, causing concern
We did: Discussed the issue further to see whether there was interest in taking part in the car‑parking working group to help explore solutions collaboratively
Installation of knee-high fencing is due to start in April 2026.
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Compliments from our tenants |
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We are excited to share a few compliments we received from tenants this quarter.
Housing Options Service
- Thank you so much for all your help, guidance, not to mention your patience. Always been a pleasure speaking with you. Can’t thank you enough
Caretaking & Cleaning Team
- I would just like to say that Stuart and Helen, work really hard at keeping Oadby and Wigston clean and tidy. They work outside in all weathers, and all ways put 100% in what they do. They are all ways willing to help you. We had a big problem at Chartwell house, with people parking on the grass and Stuart and Helen solved it
General Housing
- Happy with service that has been provided
- Huge thank you to all housing, loves new property and couldn't be happier. Thank you to groundsmen who are lovely and so friendly. Can't fault anything
- We are a small council, but I think that helps the council understand its stock and people very well
- Communication from the council to tenants is very good. It is much improved in recent years
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