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The Tenant Perception Survey is now open for 25-26! |
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 Please take a couple of minutes to share your views in our Tenant Perception Survey – your feedback is valuable and will help us to shape and improve our future services.
The Tenant Satisfaction Measures (TSMs) have been introduced to drive up standards and improve the quality of social housing by ensuring housing providers are accountable for the services delivered to customers. 12 of the 22 measures come directly from our customer feedback obtained through tenant perception surveys.
Quarter 1 - Tenant Perception Survey Feedback
This quarter, we received 42 comments from tenants, these included:
- 7 compliments
- 3 general comments
- 32 actionable comments
Below is a breakdown of the 32 actionable comments received against each housing team.
- Housing Options - 3
- Repairs & Maintenance - 9
- Tenancy & Estates – 20
The 32 actionable comments received, resulted in the following outcomes.
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15 service requests were raised to address specific issues
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14 tenants received advice to help resolve their concerns
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1 home visit was arranged to provide support in person
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1 tenant was signposted to another service for further help
We always appreciate hearing from you, your comments help us improve the services we provide and ensure your housing experience is the best it can be.
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Awaab’s Law is coming into force |
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Awaab's Law is new UK legislation, coming into force on 27 October 2025, that requires social landlords to investigate and address hazards like damp and mould in homes within strict timeframes. Landlords must respond to emergency hazards within 24 hours and address other risks, such as damp and mould, within set times to ensure tenant safety.
The law was established to prevent tragedies like the one that led to Awaab Ishak's death and aims to improve housing conditions in the social rented sector.
We have recently reviewed and updated our Damp, Mould, and Condensation Policy to ensure it aligns with the upcoming Awaab’s Law.
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If you want to report an issue of damp or mould in your home please call us on 0116 250 3193 or email repairsadmin@oadby-wigston.gov.uk.
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Repairs - beware of 'No win, no fee' companies and join our focus group! |
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 We are aware that some of our tenants have been approached by companies encouraging them to make ‘no win, no fee’ housing disrepair claims against the Council with the promise of compensation. In some cases, this has put tenants at serious financial risk.
If your property has fallen into disrepair through no fault of your own and we have failed to repair these faults, you may have a claim. It is of course you right to instruct a ‘no win, no fee’ solicitor. However, please bear in mind the Council has an official complaints process that could see your repairs fixed and/or compensation granted with no financial risk to yourself.
If we have not carried out repairs to your home, let us know and we will investigate your claim for compensation and arrange for the repairs to be carried out quickly at a time that suits you.
Reporting repairs to us
You can report a repair by phone:
- 0116 288 8961 during office hours
- 0800 083 96 95 outside of office hours
We want to make it as easy as possible for you to report repairs and get things sorted quickly. Is there any other way you would prefer to report repairs?
Tell us what would work best for you by contacting repairsadmin@oadby-wigston.gov.uk quoting your name and address followed by your preferred method to report repairs i.e., by email, online etc. Your feedback will help us improve our service.
Want to have your say? Join our Repairs Focus Group!
We are excited to announce that we are launching a Repairs Focus Group. This is a new opportunity for tenants to help shape the future of our repairs service. Led by our Property Services Manager, this group will:
- Review how our repairs service is performing
- Address recurring issues that affect tenants
- Help select contractors for upcoming contracts, starting with our new voids contract
You can register your interest, by emailing us at repairsadmin@oadby-wigston.gov.uk.
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Financial support at our tenant drop-in sessions |
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In September, our Income Team started tenant drop-in sessions at the Community Hub located at 40 Bell Street, Wigston, LE18 1AD - come along to see what financial support you could be entitled to.
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A successful season of Clean Up Days! |
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 As we approach the end of our ‘Clean Up Days’ initiative to roll out the new Communal Area Management Procedure, we would like to thank everyone who has taken part so far. The final event took place at Garden Close, Oadby, on 17 September.
A reminder to all tenants, communal areas must be kept clear of personal belongings at all times. This includes items such as bags of rubbish, please keep these inside your flat until you are ready to take them directly to the bins. Your cooperation helps keep shared spaces safe, clean, and welcoming for everyone.
Please be aware that we are approaching the stage where charges will be applied for the retrieval of personal items removed from communal areas. As outlined in your tenancy or leasehold agreement, you are responsible for your own property. However, communal areas fall under the management of Oadby & Wigston Borough Council. To avoid any inconvenience or potential fees, please ensure that all personal belongings are kept within your property and not left in shared spaces.
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Ways to get involved and have your say! |
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We want all our tenants to feel valued, that their voice is heard and that services can be shaped to meet their needs. By working together with the Housing Team, you could influence the future of housing services and council homes, helping to make your neighbourhoods cleaner and safer places to live. You can also have a say on how money is spent in your local area.
We are looking for tenants to work with us in areas of:
- Buildings and Homes Compliance
- Housing Revenue Account scrutiny
- Neighbourhoods
- Performance scrutiny
Alternatively, you can suggest topics or areas of interest. To register your interest in joining in with our opportunities, please speak to a member of the housing team or email Tenancy@oadby-wigston.gov.uk.
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 Do you have an idea which could improve the area you live in?
We will shortly be planning our budgets for 2026-27 and we are seeking the thoughts of our tenants about what neighbourhood and environmental improvements can be made in the areas where they live.
We are creating an Estates Improvement Scheme budget as part of the Capital Programme, and we are looking to make improvements or upgrade communal spaces to land connected with our housing stock.
If you are a council housing tenant and you want to make a positive impact on our environment and the community in which you live then please let us know your ideas by emailing Estates@oadby-wigston.gov.uk.
Share your feedback with us
Your feedback is what helps us to be the best we can be. Feedback can come in the form of a complaint, compliment, or general comment, but whatever it is that you want to tell us, we are here to listen and do something about it.
By giving us your feedback, you let us know where we are performing well and giving you a good service. When you tell us about something that has not gone well, or did not meet your expectations, we use that information to improve our services and do our best to make sure it does not happen a second time.
You can also make a compliment, comment, or complaint by contacting our Customer Services Team by:
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 In August 2025, an estate walkaround took place at Bennett Way, bringing together tenants and staff for a productive and enjoyable afternoon. The event featured a community BBQ, which gave tenants a chance to socialise and connect with neighbours. The walkaround itself was a success, identifying several areas for improvement across the estate.
Tenants also had the opportunity to share their views through our tenant satisfaction survey, and the day ended on a high note with the formation of a resident-led WhatsApp support group, strengthening community ties and encouraging ongoing collaboration.
If you are a Bennett Way resident and would like to join the Whatsapp group, please email estates@oadby-wigston.gov.uk with your name, address, and mobile contact number so that this can be forwarded to the relevant resident.
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Are you looking to downsize? |
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Does your home have more bedrooms than you need? Downsizing could pay off!
If you are a council tenant, downsizing can help reduce your rent and energy bills, and we are here to make the process as smooth as possible. We can also help you with expenses involved with downsizing, which could include paying for your carpets, curtains, and removal costs amongst other incentives.
If you require further information about downsizing or you just want a non-commitment chat about your options please email HousingOptions@oadby-wigston.gov.uk or call 0116 288 8961.
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Lift Maintenance and Servicing Procurement |
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 As part of our lift procurement process, we have been carefully researching a number of companies, looking at important factors such as social value, pricing, and the quality of services offered. One of the companies that stood out during this stage was Deltron Lift Maintenance and Servicing.
To help us get to know them better, we invited them to our office to meet with some of our tenants, leaseholders, and staff. This was a valuable opportunity for everyone to ask questions, hear more about the company, and provide feedback.
Involving our tenants in these decisions is really important to us. Your views help shape the choices we make, ensuring we deliver the best quality service.
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Fly-tipping and bulky waste collections |
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Fly-tipping continues to negatively impact our communities, and we all have a role to play in tackling it. If you witness or have evidence of fly-tipping, please report it by emailing estates@oadby-wigston.gov.uk.
For those who have arranged bulky waste collections, thank you. Please remember that items should only be placed kerbside the evening before your scheduled collection. Leaving them out too early can attract further dumping, and our waste teams are only able to remove the items that have been officially booked.
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Housing Ombudsman Service |
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The Housing Ombudsman Service provides a free, independent, and impartial service to investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords. You can contact the Housing Ombudsman Service for advice:
By post: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ.
By phone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Online: www.housing-ombudsman.org.uk/contact-us
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