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As part of this we are letting you know of changes in how you will be able to communicate with us using the Vehicle Operator Licencing Service (VOL).
You will shortly be able to send messages directly to us using the VOL platform. This will be a direct messaging service similar to what is offered by some websites. This gives operators the ability to communicate with the OTC using their self-service account within VOL.
This will remove the need to send separate emails and operators will be able to see all their communication within their licence details on VOL.
Here are some example screenshots -
 
If a consultant is applying on behalf of an operator or applicant, they will be able to assign themselves as a new user role on VOL which makes it clear to us that they are not the operator/applicant.
This improvement will help eliminate confusion and miscommunication where operators have not been aware of messages sent to them.
Existing users will be able to change the permissions under the ‘Manage User’ section to create these roles for people acting on their behalf
Some example screenshots for this service –
  These changes will be introduced by the end of the year, please look out for further updates.
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