Improving our service - Digital Continuations
You may remember messages that we have sent advising how the Office of the Traffic Commissioner is seeking to modernise by implementing a digital by default process for the continuation of licences every five years.
There is already provision for operators who have registered with the Vehicle Operator Licence (VOL) self-service facility to continue their licence electronically. Those who have a VOL account benefit from faster processing times, reduced costs and more security. This in turn allows you to receive your new documents earlier.
Operators who do not utilise the electronic service currently receive a printed checklist posted to their correspondence address and have to follow a time-consuming manual procedure and return the form to the Office of the Traffic Commissioner for processing. This can extend the time that the process takes and the potential for lost forms and documents, risking the continuing validity of the operator’s licence.
For licences that require to be continued from 30 September 2024 we will no longer send a printed checklist and operators will have to continue the licence through the VOL self-service facility.
It is important you understand and act upon the advice set out below. Failure to continue your licence by the due date will result in you not having authority to operate.
As an operator who already has a VOL self-service account you should ensure that your details are correct. You should also ensure that the email address we hold for your business is up to date and that the Admin Users recorded on the account are the right people with access to the account.
You can check your details by logging in to your VOL self-service account. To check your email address is up to date select ‘Your account’ and to check your Admin Users are correct select ‘Manage users’ from the options at the top of the page.
It is important to us that the small number of licence holders who require assistance on using electronic services are helped. We will continue to provide a full assisted digital service for those operators.
If you need help using the online processes, you should contact the Licensing Office:
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