IMPORTANT NOTICE- Paper applications for major applications will no longer be accepted from 1 August 2022

Dear Operator,

We are writing to inform you that from 1 August 2022, we will no longer be accepting paper applications for new licences and for major changes to existing licences.

Many applications made on paper forms are on old, outdated forms that we can’t accept, and this delays applications. Submitting a fully completed online application with all supporting evidence cuts down on extra work for you and for us. It means that our caseworkers can deal with your applications quickly and get you on the road and compliant faster. That lets us be more efficient and those that use the service can get online help as they make applications.

We are constantly looking to improve the VOL system. We’ve grown it and developed it so that compliant businesses can apply for a licence, make major changes to it, continue (renew) their licence and if they need to, surrender the licence online. Most applications (94%) are being made using this faster digital service.

For these reasons, from 1 August 2022 you won’t be able to submit major variations to your licence using paper GV81 forms. You must apply online.

If you already have a VOL digital account, you must use your existing account to apply online.

If you don’t already have a VOL digital account, you must create one now to ensure you are ready to make future major changes to your licence online. You can create an account at-

www.vehicle-operator-licensing.service.gov.uk

Please be aware that paper applications will be returned unactioned after 1 August 2022.

Our overall aim is to reduce application processing times. Once this is in place, we will look at further opportunities for moving other licensing services online. Thank you for your prompt attention on this matter.

VOL Service Team

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