"When we revised the City Councilās strategy for engaging with our citizens two years ago, one of the persistent requests was 'please offer us joined up face to face services with other organisations'.
"Potential users argued, quite rightly, that making trips to see advisers from related services at different times and places was costly and time consuming.Ā
"So, we decided to move our customer services front desk from our council offices in St Aldateās to the Westgate Library.Ā
"This brought our face-to-face support services closer to a key location where residents visit, and meant our advisors are alongside those from Oxfordshire County Council and Citizens Advice.Ā
"Bringing the three organisations under one roof has brought powerful results.Ā
"Earlier this year, for example, a man carrying a pile of bills visited Citizens Advice for financial help. When they spotted a council tax reminder, Citizens Advice suggested he sit down with the City Councilās advisors.Ā
"We clarified his immediate concerns, guided him towards benefits he was previously unaware of, provided immediate assistance with a food voucher, and connected him with wider financial support and advice.Ā
"Weāre now averaging 360 visits per month to the Westgate Library, with about 50 of these resulting in collaboration and referrals between the City Council, County Council and Citizens Advice.Ā
"Overall, our goal is to make it as easy as possible for residents to interact with Oxford City Council.Ā
"We know most residents will want to do that online and, in response, we have made improvements to our digital services, including moving more of our forms online and refreshing our website.Ā
"But we also know that some issues are too complicated to be resolved online and that some residents, quite reasonably, just prefer to speak to someone in person.Ā
"Iāve been really pleased to see that our face-to-face customer satisfaction scores have increased from 91% satisfaction with our old front desk in St Aldateās to 97% satisfaction now in the Westgate Library.Ā
"But everyone knows customer service isnāt about statistics ā it's about helping individuals.Ā
"Iāve been heartened by the powerful stories that have come out of the closer working with the County Council and Citizens Advice to help people and change lives. Our collection of āthank youā cards that we proudly display in our offices is testament to that. Change can be for the better.Ā
"If you or someone you know needs help or support, please consider visiting our support desk in the Westgate Library. We are open Mondays, Wednesdays and Fridays from 10am to 3pm."
Councillor Nigel Chapman, Cabinet Member for Citizen Focused Services and Council Companies
In response to Storm Henk in January, we worked with ODS to put in place preventative measures, including installing flood barriers, to mitigate the impact of flooding on the community.
As a result of the actions, only 17 properties experienced flooding.
Now, to help those affected in the January floods, the government is offering compensation through various grant schemes and the Council is working to ensure that residents and businesses receive the support they need during this challenging time.