|
Hello! Want to know how you can get involved and make a difference? The Tenant Times is your go-to!
Meet Terry, our Senior Housing Officer
Hello, my name is Terry Bailey, and I am the Senior Housing Officer covering Ollerton, Boughton and the villages of Walesby, Kneesall, Sutton on Trent, Carlton on Trent and Weston, Kirton, Laxton and more!
We have been working from the Community Hub on Manvers View in Boughton for nearly two years. It is a local space where people and partners can work together to support you. We regularly hold community events and provide advice services to help tenants and residents make a difference to their own lives and those of the community.
Being a Senior Housing Officer, I manage a team of tenancy officers that cover the town and villages, a tenancy assistant and street warden.
Tenants are at the centre of all the services that we provide. We care about your welfare and wellbeing and try and get you involved in everything we do. Be it Community Link Groups, community coffee mornings, work with our partners, such as Citizens Advice, Police Surgeries, job and employment advice and our popular community walkabouts. Come along for a cuppa to the community hub to see our latest projects!
The Tenant Times is a great source of information and a way to find out what is happening with your housing services throughout the district.
Give this edition a thorough read and find out what is happening in your area!
Best wishes,
Terry Bailey
|
|
|
In August we launched MyHome, a modern online portal designed to make managing your tenancy easier, faster, and more convenient.
Whether you're checking your rent balance, reporting a repair, or contacting the housing team, MyHome puts everything in one place. Tenants can now:
-
View tenancy details including start/end dates and rent information.
-
Set up a Direct Debit to ensure your rent is paid on time.
-
Report and track repairs with the ability to upload photos and view appointment bookings.
-
Contact us with secure messages about any tenancy related enquiries.
Find out more about the new housing management portal here: www.newark-sherwooddc.gov.uk/myhome
|
|
|
In response to demand from tenants, we are pleased to announce the launch of our new tenant-focused Facebook page, NSDC Housing Services! This platform has been created to keep you informed about tenancy updates, provide opportunities for involvement, and share information regarding upcoming tenant related events in your area.
We are encouraging all tenants to follow the page on Facebook to stay connected and up to date with the latest developments – so give us a follow!
|
|
|
Our GLOW (Grant for Local Opportunities and Wellbeing) scheme is helping to fund a wide range of community focused initiatives making a positive difference to the lives of our tenants.
GLOW provides community groups with the opportunity to apply for funding of up to £1,000.
Recently, we dropped by to see hello to a few of the groups who successfully applied to the scheme to see how the funding had been spent. Take a look here!
Run or know of a group who could benefit? Apply for the funding here: https://www.newark-sherwooddc.gov.uk/glow/
|
|
|
I’m Marie Henson, Tenancy Officer for Southwell and local villages.
I have been a Tenancy Officer for just over 4 years but have recently changed area from Blidworth and Rainworth.
I worked in Domestic Abuse services for almost 10 years previous to joining the District Council in 2021, so I come from a support background.
Outside of work I enjoy gardening and growing my own produce, crochet and I’m an avid reader.
|
Residents and businesses in Newark and Sherwood are being asked to share their views on Local Government Reorganisation for the first time.
You all use services provided by local authorities - whether it’s having your bins collected, visiting your local park, or applying for your business licence 🏢
🗳️ Share your views to shape future authorities by 11pm on Sunday 14 September.
Share your views here: Share your views | LGR
|
|
|
Domestic abuse can happen to anyone – regardless of age, gender or sexuality. It’s not limited to anyone ‘type’ of person or relationship. At the District Council we take domestic abuse very seriously and as a landlord we have a responsibility to our customers. We are currently working towards our Domestic Abuse Housing Alliance (DAHA) accreditation, which ensures we have a range of help, support and training available to colleagues to support our customers and each other, and a dedicated Domestic Abuse Coordinator to offer more tailored support when people need it.
If you see a staff member wearing our purple and orange badges and ribbons, they are DAHA trained. This means you can be reassured they are able to listen to you and help you get the support you need.
More support can be found here: www.newark-sherwooddc.gov.uk/domesticviolence
|
|
|
Southwell Food Hub will be launching on Friday 17 October at 3 pm. This initiative is designed to fight food waste, whilst making sure essential food items are both affordable and accessible.
The Southwell Food Hub will be based at Kings Court Communal Room, Southwell, NG25 0EL.
Opening times will be the 2nd and 4th Friday of each month at 3.30pm until 6pm.
To become a member of the Southwell food hub, there is just a short form to complete and a yearly membership fee of £1.
Once you’re a member you can purchase bags of food for £4. The bags will contain mixed items including, fruit, veg, milk, bread, protein (various), fresh and frozen foods with the contents of the bags varying each week.
Also, at the food hub, there will be a chatty cafe serving affordable beverage and cakes, a great way to catch up and meet new people whilst having a cuppa and cake.
Visit the Facebook for more information: https://www.facebook.com/share/17HdbH9RVG/?mibextid=wwXIfr
WhatsApp us on: 07354 319897.
If you would like to volunteer with us, please get in touch.
If you live in Newark, you can access the Newark Food & Wellbeing Hub, every Thursday 1pm to 3pm, you can contact them on 07966181850.
|
|
|
We know that noise can be frustrating - but not all noise is antisocial behaviour (ASB). That’s why we’ve created a new Good Neighbourhood Policy to help everyone understand what ASB is, what probably isn’t ASB, and what to do next.
This policy was shaped with help from our tenants and is all about making life better for everyone. It gives clear guidance on how to deal with noise issues fairly and calmly, and it encourages early conversations to stop problems from growing.
More than half of the ASB complaints we received last year were about noise - but many of those weren’t actually ASB. Tenants told us they wanted clearer definitions and better ways to resolve issues, and we’ve listened.
We’re also making sure the policy considers people’s individual needs and wellbeing - because every situation is different.
|
Tenants’ safety matters to us. With Awaab's Law coming into effect from October 2025, we're ensuring we are ready to respond to calls quickly and give a good service.
We’re busy preparing for this new law and are creating a new policy and recruiting a new team to take the lead on removing and preventing damp, mould and other hazards in homes.
Your ideas can help make sure the policy works for you, in your homes. Whether you’ve had issues with damp or just want to improve housing for everyone, your voice matters.
We're also rolling out more training for staff and sharing information with tenants to help everyone spot and manage damp and mould early, keeping our homes healthier for all.
If you would like further information on Awaab’s Law and what this means for tenants, please see here.
|
|
|
Are you passionate about your local area and want to help us keep it looking its best?
We’re inviting tenants to get involved by joining our Grounds Maintenance Champion initiative. This is a great opportunity to walk around your neighbourhood, share your views, and help us ensure our green spaces are well cared for.
We’re holding three information sessions on Wednesday 12 November across the district where you can learn more and ask questions:
📍 William Ghent House Community Centre, Balderton, NG24 3DS – 10am - 1 pm
📍 De Lacy Court Community Centre, Ollerton, NG22 9RW – 11.30am - 12.30pm
📍 Coghill Court Community Centre, Southwell, NG25 0LH – 1pm - 2pm
If you’re interested, please contact Jane or Robyn at 📧 getinvolved@newark-sherwooddc.gov.uk or 📞 call 01636 655239.
Let’s make our green spaces better together!
|
|
|
When things go wrong or if you’re not happy with the service we provide you, you have a right to complain, and we want to make it as easy as possible to tell us about it.
On our website, we’ve provided you with a number of resources to help you with your complaint should you need to make one. This includes a step-by-step guide and a draft complaint letter giving you all the information you need to make a complaint easily and quickly.
The Housing Ombudsman Service has also created this helpful video giving you guidance.
|
|
|
|
If you’re a new tenant, it’s important to let our Council Tax department know that you've moved in. The fastest way to do this is by clicking this link: https://nsdc.click/r4k
You might also be able to get some help with paying your Council Tax (called Council Tax Support) and/or other Housing Benefit. You can apply for these online here: https://nsdc.click/zzp
Need more help?
If you need any more help, feel free to give us a call at 01636 650 000 or go to the following pages:
We are currently looking for tenants interested in taking on the following roles to help us make sure your views are heard in decisions made about services provided to you:
-
Grounds Maintenance Champion – Take a walk around your neighbourhood making sure we have cut the grass, trimmed hedges, and remove fly tipping as we say we do.
-
NSDC Sounding Board Member – We want to hear your opinions before we make changes to services. You can have your say - online, in person, or by post, committing as much time as you can spare.
-
Communal Cleaning Inspector – To undertake monthly checks of communal areas or community centres near you and score how well our cleaning contractors are performing.
-
Empty Homes Inspector – Inspecting properties when they ready to let to ensure they meet the lettable standard.
-
Estate Walkabouts - These are a great way for you to help us keep our communities clean, tidy and problem free. Most walkabouts start at 10am. You can find the full list of walkabouts on our website at: newark-sherwooddc.gov.uk/estatewalkabouts/
Call 01636 650 000 or email getinvolved@newark-sherwooddc.gov.uk to contact the Tenant Engagement team to find out more.
Serves 4. Prep 10 mins, cook 1hour.
Ingredients:
- 2 litres vegetable
- 150g red lentils
- 6 carrots finely chopped
- 2 medium leeks sliced (about 300g)
- small handful of chopped parsley
Method:
- Heat the stock in a large pan and add the lentils.
- Bring to the boil and allow the lentils to soften for a few minutes.
- Add the carrots and leeks, and season. Bring to the boil, then reduce the heat, cover and simmer for 45mins-1hr until the lentils have broken down.
- Scatter over the parsley and serve.
|
|
|
|
|
|
