Consumer advice and scam alerts 

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Consumer advice and scam alerts 


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Vaccine fact check

Be aware of vaccine scams

Criminals are using the COVID-19 vaccination programme to take advantage of the most vulnerable people in our communities.

When it is your turn to have the vaccine, the NHS will contact you by letter, and will never:

  • Ask for payment – the vaccine is free
  • Turn up at your home to offer the vaccine in exchange for payment
  • Ask you to send documents or provide bank details to prove your identity

Find out more on how to protect yourself and your family from scams by visiting our COVID-19 scams prevention page or if you need support and advice or wish to report a scam then you can contact the Citizens Advice Consumer Service on 0808 223 1133 or complete their online form.

Learn more on COVID-19 scams


❤️ Love is in the air! ❤️ Or is it?

romance scams

Your perfect match could be just a swipe or a match away, but so could a scammer...

While the majority of online dating profiles are genuine, scammers are known to create fake profiles as a way to target people, so as Valentine's Day approaches, remember to:

  • Only use reputable dating sites
  • Avoid giving away too many personal details
  • Never send money or give your bank details to someone you've only just met online

Be aware of matches who may ask a lot of personal questions, but not tell you much about themselves, and those who invent a reason to ask for your help, particularly when it involves needing money. 

Report a romance scam

Take a stand against scams

Friends Against Scams

Did you know that only 5% of scams are reported and that around 53% of people over the age of 65 have been targeted by scams?

It is estimated that the average scam victim has lost around £3,000. If only there was a way to take a stand against scams? 

Well, there is and it's called Friends Against Scams, which is a national trading standards initiative offering online learning on the types of scams and how to spot and support a victim. This training is FREE and is open to everyone!

If you would like to become a Friend Against Scams, why not complete the short awareness session?

If you are concerned about a friend or relative, you can find out more about spotting and preventing scams in the 'Are you or your loved ones being targeted by scams' leaflet

Find out more about Friends Against Scams

Stay alert to coronavirus scams


Scams can come in all shapes and sizes, and it is impossible to know about them all. 

During the first lockdown, we saw a number of examples of coronavirus scams, where criminals were using the pandemic to take advantage of vulnerable people.

Some examples included emails and text messages claiming to be from HMRC offering a tax rebate, calls and emails offering miracle cures and fraudulent messages to parents entitled to free school meals requesting bank details.

Scams can be difficult to spot, but our prevention advice can help you to spot the signs. If you need support and advice or wish to report a scam then you can contact the Citizens Advice Consumer Service on 0808 223 1133 or complete their online form.

Find out more about coronavirus and scams

Use button batteries safely

Button battery

They power your car key fobs, remotes, and children’s toys to name a few, and though small in size, button batteries can still be dangerous, particularly if swallowed by a child. 

That's why it's important to: 

  • store button batteries safely away from children
  • know which products use these batteries and check that the battery compartment on these products is secure
  • discard dead button batteries straight away

If swallowed, the chemicals contained in button batteries can react with saliva to form something called caustic soda, which is used to unblock drains. If caught in a child's food pipe, these batteries could burn a hole in the pipe, cause internal bleeding, or even cause death. That's why it's very important to act quickly if you think a button battery has been swallowed. 

Find out more about using button batteries safely