16 June - North Devon Council Coronavirus update

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North Devon Council Newsletter

Current information about Coronavirus (COVID-19)

Cashless parking only as charging resumes in NDC car parks

With many non-essential shops set to re-open this month, North Devon Council has reintroduced car parking charges.

Due to the risk of COVID-19 transmission, ticket machines will not accept coins, so the council has introduced measures to make cashless easier and fairer.

RingGo security information

RingGo Logo

We understand that many people have concerns about putting their payment details into RingGo. For that reason, we would like to reassure all our residents that RingGo takes online security extremely seriously and you can be assured that all your data and payment information is stored safely and securely.

Payment Card Industry - Data Security Standard Level 1

RingGo's parent company, PARK NOW Ltd, is one of the UK parking industry's largest processors of credit and debit card payments. Information captured during RingGo operations, is encrypted and held in accordance with the highest levels of security.

The processes and procedures used by PARK NOW Ltd have been accredited by independent assessors on behalf of the payment card industry. This is known as PCI-DSS (Payment Card Industry - Data Security Standard) accreditation and all aspects of our UK operations have been accredited to PCI-DSS Level 1. This Europe-wide standard is the highest and most rigorous level of accreditation any UK-based card processing organisation can attain.

Data protection

The security features of the RingGo infrastructure ensure that the requirements of the Data Protection Act 1998 are met in full. This means that strict confidentiality is maintained over all information stored and processed about our clients, and card details are always kept safe.

All user data is held onshore in the United Kingdom and is not passed into foreign jurisdictions for processing.

The safety of your personal details 

padlock  Wherever you see this icon, you'll be in a secure section of the RingGo web site.

When you use RingGo online you want your personal details and your credit or debit card information to be private and secure. They are committed to providing this security for you.


Their secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.

What this means for you:

  • Your details are secure

  • Your details are safely transmitted to us

  • Your details will be held securely by us


If you have problems using their secure system, it may be that your browser does not support their encryption system. In this case, contact your browser provider (e.g. Chrome, Firefox, Internet Explorer) for further advice or alternatively contact RingGo instead.

Team Devon - councils working together across Devon to help our communities

Team Devon Infographic

Devon certainly knows how to pull together in a crisis. Throughout the Coronavirus (COVID-19) pandemic all the various councils across Devon have been working together to ensure our residents, communities and businesses are well informed, supported, and protected.

As we move slowly into this next phase - with restrictions starting to ease further and plans being made for how Devon will recover from the lockdown, we will continue to work together and build on the effort everyone has made so far to keep ourselves and others safe and well.

The Local Resilience Forum has made an infographic to show some of the things we have done together during the Coronavirus lockdown.

High Streets reopening

Barnstaple town centre signage

Our town centres are reopening and we’re excited to welcome back our businesses. We are still busy installing signage and other measures to help keep visitors to the town centres safe.

Please continue all the good work that’s been done to prevent the spread of COVID-19; keep your distance from others and stay left where there are signs asking you to do so. More information for businesses and visitors is available on our website: www.northdevon.gov.uk/coronavirus/safe-town-centres


Beware of NHS Test & Trace scammers

NHS test and trace scam

Unfortunately, criminals will exploit every opportunity they can to defraud innocent people of their money, or steal their personal details. This could include impersonating public sector officials and taking advantage of the NHS Test and Trace system.  

This service is extremely important in the fight against coronavirus and it’s vital the public get on board with it. However, we understand the concerns people have about the opportunity for criminals to commit scams.

Contact tracers will only call you from the number 0300 013 5000. Anyone who does not wish to talk over the phone can request the NHS Test and Trace service to send an email or text instead, inviting them to log into the web-based service.

All text or emails sent by NHS Test and Trace will ask people to sign into the contact tracing website and will provide you with a unique reference number. We would advise people to type the web address https://contact-tracing.phe.gov.uk directly into their browser, followed by the unique reference number given to you, rather than clicking on any link provided in the message.

The NHS Test and Trace service will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone  
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

If you think you have been a victim of fraud, please report it to Action Fraud at https://www.actionfraud.police.uk or by calling 0300 123 2040.

Restrictions relaxed at North Devon Crematorium

Crematorium exterior

Some of the restrictions at North Devon Crematorium have been relaxed as of Monday 15 June

Mourner numbers have been increased to 33 (2-metre social distancing can be maintained with these numbers).

The restriction on relationship to the deceased has also been removed.

Double length-services may now be booked.

The book of Remembrance room will be opened to permit viewing 9am – 4pm 7-days a week. However, the flower facility will remain closed.

Additionally, from Monday 22 June onwards:

All webcast options (including the currently free basic webcast) will be chargeable at the normal cost.

Lonliness awareness week

Lonliness awareness week

This week is Loneliness Awareness Week. In times like these, lots of people could do with a friendly check-in.

So if you’re waiting in a shop queue or for a tea to brew, make the day of someone you know and give them a call or text, or send them a letter.

For support, go to letstalkloneliness.co.uk

A couple of things to remember if you're off to the shops

Stay safe while shopping

Using face coverings can provide some small additional protection to others and can help you to avoid unknowingly spreading the virus if you are suffering from coronavirus (COVID-19), but not showing symptoms.

Find out more about wearing a face covering and how to make your own on the government's website.

Wearing a face covering is now mandatory on public transport

Face coverings protect others

As of Monday 15 June, it is now compulsory to wear a face covering if you are travelling by any means of public transport. 

Other sources of advice and information

Avoid misinformation on Coronavirus - only follow advice from official, trusted sources. 

Devon County Council




NHS England


Public Health England


Stay alert NHS banner