Important Safer Housing & Licencing Team Update

Nottingham City Council sent this bulletin at 19-03-2020 02:42 PM GMT

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Safer Housing & Licensing Team – COVID-19 Update 19 March 2020

The Safer Housing teams are now mostly remote working from home, as advised by the Government.

We are working hard to minimise disruption and we are working to keep our key services running for you and for all the people of Nottingham.

However, things are changing daily so please follow us on Facebook and Twitter and keep an eye out for more of these newsletters for any updates as things change.

Please visit our website in the first instance, here is where you will most likely find an answer to general questions - https://www.nottinghamcity.gov.uk/information-for-residents/housing/private-rented-accommodation/

How to contact us

We want to keep in contact with you and update you as much as possible. We aim to respond to all none urgent enquires within 15 working days.

If you need to contact us the best way currently is to send us an email to the following team emails;

HMO questions and licence applications- HMO@Nottinghamcity.gov.uk
Selective Licensing questions and applications – selective.licensing@nottinghamcity.gov.uk
Safer Housing, housing disrepair – SaferHousing@nottinghamcity.gov.uk

Currently, we have limited phone coverage to the teams – if you need to speak to someone in person, our central Customer Hub teams are taking calls and will log your enquiry and direct them through to us. Please call the general Customer Hub on 0115 915 2000.

If you wish to report disrepair to a property, please contact the Customer Hub options – 0115 915 2020 option 3.

Please bear with us and understand that we will risk rate enquiries and we will respond to the most urgent matters first.

Let’s Talk – If you are having issues with tenants, you can get help and support here –

https://www.nottinghamcity.gov.uk/information-for-residents/housing/private-rented-accommodation/landlords-and-tenants-during-a-tenancy/report-a-problem-with-your-tenants/

If you wish to anonymously report issues with another landlord or their property, you can do so here - https://www.nottinghamcity.gov.uk/information-for-residents/housing/something-to-say/

Contact us on social media .

We are monitoring social media - Monday to Friday 9am to 5pm and we will try to respond to your enquiry, if you message us on one of the below;

Twitter – @nottmrenters

Facebook – @nottinghamrenters

How to access other council services

For all enquiries and information about bins, bulky waste and community protection visit - https://www.nottinghamcity.gov.uk/

For all other enquiries or departments please call the council switchboard on 0115 915 5555. Please note, this number won't get you through to Safer Housing

Report a problem in your neighbourhood

If you have come across a problem you would like to report, please use one of the online forms (see reporting categories in the below) to contact us and we will look into trying to resolve the situation.

Report it – https://www.nottinghamcity.gov.uk/report-it

Where to get the latest information on COVID-19

To get the latest COVID-19 updates, plus Nottingham news & information from Nottingham City Council, please visit –https://www.nottinghamcity.gov.uk/coronavirus/

The National Landlord Association are updating information for landlords daily and you can see the latest from them here – http://nla.landlords.org.uk/coronavirus-information-for-landlords/?_ga=2.82210326.1002387528.1584536139-1161910698.1571147296

For the latest information on COVID-19 from the Government can be seen here – https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response