Latest Jobs with Nottingham City Council
Nottingham City Council sent this bulletin at 04-04-2016 12:02 PM BST
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The Customer Experience Lead will be responsible for the development of the collation and utilisation of customer insight to establish a robust set of standards around customer service across Nottingham City Council. The post holder will be responsible for ensuring outcomes are actively addressed by decision makers and departmental leads and that a consistent and high standard of engagement is adhered to by all services. ESSENTIAL REQUIREMENTS: Ability to be an advocate for the service and city council with senior officers and stakeholders within and outside NCC Demonstrate a strong commitment to customer care Ability and confidence to work with decision makers to recognise and develop skills of team members and to challenge accepted standards where necessary. Ability to collect and interpret performance management and customer insight information For Informal enquiries please contact Dominic O'Melia on 0115 8763857 (dominic.omelia@nottinghamcity.gov.uk) We particularly welcome applications from the black, minority and ethnic communities as we are currently under represented at this level.
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Top Tip: Prepare for your interview with the Council! You've opened this email, you've found the perfect job and now you need to take the next step. The first hurdle is to get an interview - so read the person specification and write your application to show how you can fully meet the requirements. You get a call. You've got an interview - Go YOU! Preparation for an interview is an absolutely key process and will often be the difference between your success and failure. Our interviewers will expect you to have a good grasp of what the Council and the service area you have applied to does! There's no better place to get the information than through our Stay Connected email newsletters! |
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