Patient First from day one!
Patient First itself came under the Spotlight on 15 August, when the Transformation Team shared how new starters now receive introductory training on the improvement system as part of the Trust induction.
More than 170 colleagues from at least 50 different roles were trained at induction throughout June and July and numbers for August are increasing further. This approach means staff are engaged with Patient First as soon as they join us, which sets a positive starting point for their onward improvement journey.
Feedback has been encouraging, with an average positive response rate of 4.7 out of five from more than 95 per cent of attendees.
 New starters take part in the introductory training for Patient First which is now part of the Trust induction
..and even before day one!
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At the Spotlight on 15 August, we welcomed a group of sixth form/A Level students from the UCAS Medical Observation/Shadowing placements, who were spending a week with the Trust as they are interested in applying to medical school.
Also attending, but separately to this group, was a T Level student who first came to a Spotlight back in July and found it so interesting and valuable, he took time out of his summer break to attend again this month, which is fantastic to hear!
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You can read the Transformation Team's presentation in full, and others from August and previous months, on The Clock Tower
 Students joined the Transformation Team at their Spotlight presentation this month
Don't forget, Patient First: In the Spotlight takes place every Thursday, 8.15am, in the hospital main entrance, outside the First Rate Cafe and Shop. Join us if you can!
Making Patient First training easier to access
All staff are invited to attend the Patient First Improvement System (PFIS) training. This is now available to book through our ESR system.
Please search for
- 275 Patient First Introduction and Associate
- 275 Patient First Associate
- 275 Patient First Practitioner
Please ensure you complete Introduction before Associate.
This training is run over two days (with a third day for leaders and managers). The training is designed to help staff build their knowledge and skills in Patient First and to understand the measures we use to drive improvements for patients, staff and the wider community.
Find out more on The Clock Tower.
 Patient First training is held in the Patient First Hub (Level 4, Red Zone) and is now bookable on ESR.
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