Last week we launched our Annual review of local government complaints for 2024-25
Our report shows complaints about education and children’s services are still dominating our casework, but housing cases are now the second biggest area of concern for people complaining to us.
Our annual review highlights a continued increase in our caseload, with a record number of complaints received, exceeding 20,000 for the first time.
Of these complaints, Education and Children’s Services made up 27 per cent of the caseload and 47 per cent of all upheld investigations. We found fault in 91 per cent of all Education and Children’s complaints, and 94 per cent of cases involving special educational needs provision.
Housing cases accounted for 17 per cent of all cases received, and accounted for a higher proportion than last year. Of those cases investigated, the Ombudsman upheld 85 per cent, with issues remaining particularly acute in the London area.
The third highest area of our casework was adult care services, taking 13 per cent of the our workload – a slightly smaller proportion than last year. Of these, 78 per cent of investigations carried out were upheld.
You can take a look at our data tables for all the local authorities we have investigated on our website. Or search our online map for authorities in your local area.
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