Leicester City Council has refused part of the Ombudsman’s recommendation to pay a homeless woman for not giving her the right support when she asked it for help.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
