Summary: We will not investigate this complaint about the council tax empty homes premium or a complaint about taking a property out of council tax. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Summary: We will not investigate this complaint about the process the Council used for council tax arrears and problems the complainant had getting through by phone. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about Council tax support or recovery of a housing benefit overpayment as such disputes can be appealed to a tribunal.

Summary: We will not investigate this complaint about a recovery of Council tax reduction because he has appealed to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s to decline a discretionary housing payment application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council sending letters about council tax liability to an empty property owned by Mr X. There is insufficient evidence of any significant injustice caused by fault.

Summary: We will not investigate this complaint about council tax. The Council is not responsible for the alleged error on the valuation list. There is no fault in the Council billing in line with that list. We would not achieve a refund of Mr X’s current council tax. Mr X’s concerns about refuse collection and road maintenance should complete the Council’s complaint procedure before we will consider them.

Summary: We will not investigate this complaint the Council had not refunded a council tax overpayment. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her council tax support. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Ms X to use her legal right to appeal to the specialist Valuation Tribunal.

Summary: We will not investigate this complaint about housing benefit entitlement because there is a right of appeal to a tribunal.

Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.

Summary: We will not investigate this complaint about Council tax and housing benefit because an appeal to a Tribunal has been used.

Summary: We will not investigate this complaint about the amount billed by the Council for council tax, or the complainant’s entitlement to housing benefit. This is because the complainant has a right of appeal to a tribunal over the issues raised which we consider she could reasonably exercise.

Summary: We will not investigate this complaint about the recovery of council tax arrears. This is because there is insufficient evidence of fault causing injustice.

Summary: We will not investigate this complaint about Mr X’s council tax. The complaint about events before July 2023 is late without good enough reason to investigate it now. It is also unlikely we could reach a clear enough view on the older events. On recent events, the Council withdrew the reminders and final notice, so we could not reasonably achieve more on that. If Mr X believes he does not owe what the Council is demanding, he could reasonably argue his case in court.