Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her mother-in-law’s council tax account. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Summary: We will not investigate this complaint about Council tax because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about Council tax liability as the matter has been remedied and a right of appeal to a Valuation Tribunal was available.

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.

Summary: We will not investigate Ms X’s complaint about the Council’s failure to pay her deposit and rent in advance when she moved in 2021. The complaint is late and there are no good reasons to investigate now.

Summary: Mrs X complained about the Council’s failure to make a payment of £300 following a previous upheld complaint to the Ombudsman. There was no fault by the Council. It sent a cheque to Mrs X that was not cashed. It has now suggested Mrs X’s son provide his bank details and a direct transfer will be arranged. This is an acceptable outcome and there is no need for further investigation by the Ombudsman.

Summary: We will not investigate this complaint about alleged failings by the Council with respect to council tax billing. This is because there is insufficient evidence of fault and the complainant suffering a significant enough injustice to warrant an investigation.

Summary: We will not investigate this complaint about the Council pursuing council tax liability for a holiday let property. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about Mr X’s council tax. The Council and Mr X share responsibility for Mr X accruing arrears. The Council’s actions are an adequate remedy.