Summary: We will not investigate this complaint that the Council did not tell the complainant she needed to claim help with her rent from Universal Credit. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot by law investigate this complaint about the Council seeking to recover an amount in unpaid council tax. This is because the Council has sought a liability order from the courts in relation to the amounts. We have no jurisdiction to investigate any matter which has been subject to legal proceedings.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council Tax account. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Summary: We will not investigate this complaint about Business rates because there is no evidence of fault by the Council and it can be a subject of legal action in the courts.

Summary: We will not investigate this complaint about Council tax banding because she appealed to a Valuation Tribunal and the matter has been remedied.

Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s housing benefit claim. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to investigate matters that have been to court.

Summary: We will not investigate this complaint about council tax liability as it is reasonable to expect Miss X to have appealed against it to the Valuation Tribunal.

Summary: We will not investigate this complaint about an alleged failure by the Council to bill the complaint correctly for council tax, or its decision to not provide her a discretionary discount. This is because part of the complaint is late. The complainant also has a right of appeal to a statutory tribunal in relation to the discretionary discount. We will not exercise our discretion and so we have no jurisdiction to investigate this complaint.

Summary: We cannot investigate Mr X’s complaint about a council tax liability. This is because Mr X has already used his right to appeal to the Valuation Tribunal. Nor will we investigate how the Council considered his complaint, because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s decision that the complainant no longer qualifies for council tax support. This is because the problem has been resolved.

Summary: We will not investigate this complaint about Council tax liability and enforcement because there was a right of appeal to a Valuation Tribunal and the Council remedied the complaint.

Summary: We will not investigate this complaint about the Council’s recovery of unpaid council tax arrears. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of for council tax arrears and a prohibition notice it served on Mr X in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: We will not investigate this complaint about an administrative error related to Mr X's council tax account. The Council has accepted fault, apologised and offered to defer the outstanding council tax owed over the next financial year. This is an appropriate remedy for the injustice caused. It is unlikely an investigation would add to this or lead to a different outcome.

Summary: We will not investigate Ms X’s complaint about housing benefit overpayments because it is reasonable to expect her to appeal to the Tribunal.