New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because it is not yet possible to determine if the complainant has suffered any significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a breach of planning control. This is because we are unlikely to find fault and it is not yet possible to say if the complainant has suffered significant injustice.

Summary: We will not investigate this complaint about the Council’s handling of a pre-planning application advice request and the subsequent complaint. The Council has already taken satisfactory action to address the complaint, and we will not look at its complaint handling in isolation.

Summary: We will not investigate this complaint about the Council’s failure to provide a building control service paid for by the complainant. The Council has apologised for failing to respond to the complainant’s correspondence, refunded the building control fee and provide the required information. We are satisfied with these actions and do not consider that further investigation will lead to a different outcome.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s neighbour’s planning application from 2019 and the Council’s enforcement investigation in relation to the development in 2021. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.

Summary: We will not investigate Miss X’s complaint about the content of the Council’s planning decision notice because there is insufficient evidence of fault, and Miss X has not been caused a personal injustice.

Summary: We will not investigate this complaint about the decision to grant planning permission, the operation of the planning appeal process and the lack of planning enforcement action. The planning decisions and the appeal process are matters for the Planning Inspectorate and therefore outside our jurisdiction. There is not enough evidence of fault in the way the Council considered the reports of breaches of planning control. Finally, we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate Mr X’s complaint about the Council granting planning permission to his neighbour in 2021. The complaint is late and there is no good reason to investigate it now. Even if we had investigated, it is unlikely we would have found Council fault and we also could not have achieved the outcome Mr X wants.

Summary: We will not investigate this complaint about planning and a footpath order because they are matters for the Planning Inspector.

Summary: We will not investigate this complaint about the Council’s failure to enforce planning conditions, the terms of a section 106 agreement and a failure to keep necessary documents. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement. Also, the complainant was aware the Council did not hold the document he requested a few years ago. Therefore, this part of his complaint is made too late.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. The complainant has also not suffered any significant injustice.

Summary: We will not investigate this complaint about the Council’s decisions to approve a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no reason to exercise discretion and investigate the issues raised now.

Summary: We will not investigate this complaint about the Council’s decision on a planning application for new houses behind the complainant’s home. It is reasonable to expect the complainant to have contacted us sooner and there is not enough evidence of fault in the way the Council determined the application.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice as a result of the alleged fault.

Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault by the Council.