Summary: Mr X complained the Council sent council tax bills and correspondence to an incorrect address and wrongly obtained a liability order against him. The Council’s errors in updating Mr X’s contact details and in sending bills and court summons to an unrelated address and obtaining a liability order are fault. As is the Council’s failure to issue new bills to Mr X’s home address in November 2023 and to instead issue a further summons. These faults have caused Mr X an injustice.

Summary: We will not investigate this complaint about the Council’s use of discretion to write off a debt as the matter was appealed to a Valuation Tribunal and remedied by the Council.

Summary: We will not investigate this complaint about the Council sending erroneous council tax credit notifications to Mr X in 2023. There is insufficient evidence of any significant injustice arising from the Council’s mistake which it promptly corrected within three days.

Summary: We will not investigate Mr C’s complaint about the information on the Council’s website about council tax support. This is because there is not enough evidence of fault to justify an investigation.

Summary: Mr X complained on behalf of a charity that the Council removed charitable business rate relief in 2021. Mr X said this caused a strain on the charity’s operation. We have discontinued our investigation into this complaint. This is because the complaint is late, and there are no good reasons to exercise our discretion to investigate.

Summary: We will not investigate Mr X’s complaint about the action the Council took in relation to unpaid business rates. This is because there is insufficient evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the way the Council responded to complaints about council tax and service charges. This is because there is insufficient evidence of injustice.

Summary: We will not investigate Miss X’s complaint about whether she should have a 25% Council Tax discount. It is reasonable to expect her to appeal to the Valuation Tribunal.

Summary: We will not investigate this complaint about the Council charging a premium rate of council tax for a period between 2019 and 2021. This is because the Council’s decision carries a right of appeal to the Valuation Tribunal which the evidence shows the complainant could reasonably exercise. The complaint is also late and there are no good reasons why we should exercise our discretion and investigate.

Summary: We cannot by law investigate this complaint about the Council seeking recovery of council tax arrears which the complainant disputes. This is because the Council has obtained a liability order the amount demanded which means the issues raised have been subject to legal proceedings.

Summary: We will not investigate this complaint about the complainant’s council tax band. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mrs B’s complaint about the Council charging her full council tax even though the Council does not maintain the road where she lives. This is because there is not enough evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the way the Council managed changes in the complainant’s circumstances relating to council tax. This is because the complaint has been resolved.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account as the matter is now resolved.

Summary: Mr X complained the Council issued him with a court summons for unpaid council tax and obtained a liability order, despite telling him at court it would withdraw the summons and not obtain a liability order. We find some fault with the Council’s actions, and it has agreed a remedy to address the injustice caused. However, we cannot investigate what happened at court because we cannot investigate the commencement or conduct of civil or criminal proceedings before a court of law.

Summary: We will not investigate this complaint about how the Council considered Miss X’s application for a discretionary housing payment. There is not enough evidence of fault in how it handled her application and any injustice there may have been in how the Council communicated with her, has already been addressed.