New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about planning permission and planning enforcement because there is no evidence of fault and the planning permission is out of time.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Authority’s decision to place restrictions on how the complainant can contact it. This is because we are unlikely to find fault.

Summary: We will not investigate this complaint about a planning appeal because he appealed to a Planning Inspector and there is no evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s handling of planning applications at a site close to Ms X’s home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Summary: We will not investigate Mr X’s complaint about the Council deciding not to ask his neighbour to submit a further planning application regarding the use of a garden outbuilding and how it explained that decision. There is not enough evidence of fault in the Council’s planning decision-making process, nor in how it explained its decision, to warrant us investigating.

Summary: Mr X complains the Council granted planning permission without having regard to the Supplementary Planning Document in particular about the size of the extension and the distance between the properties. Mr X says this has caused him distress. We have found no fault in the actions of the Council.

Summary: We will not investigate Miss X’s complaint about the Council delay in providing her with pre-application planning advice, and it declining to deal with her complaint. The Council’s apology for its delay is a satisfactory outcome and there is insufficient unremedied injustice to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue giving rise to the complaint.

Summary: We will not investigate this complaint about the Councils actions relating to Mr X’s concerns about a footpath diversion. This is because we have previously considered the complaint.

Summary: We will not investigate this complaint about the Council’s handling of planning applications and an appeal for works to a property near the complainant’s home. The alleged faults do not cause the complainant a significant enough personal injustice.

Summary: We will not investigate Mr X’s complaint about the Council delaying its decision on his planning application. Mr X and his agent had appeal rights to the Planning Inspectorate against the Council’s non-determination of his application, which it was not unreasonable for them to have used.

Summary: We will not investigate Mrs B’s complaint about the Council not taking action about her neighbour making changes to the boundary between their properties. This is because there is not enough evidence of fault to justify an investigation.