Summary: We will not investigate this complaint that the Council has not paid rent and incentive payments for three properties the complainant leased to the Council. This is because it is a late complaint.

Summary: We will not exercise discretion to investigate this complaint about the suitability of Council’s offer of interim and temporary accommodation to Mr X in 2020. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Summary: The Council failed to provide suitable accommodation for Ms X and her family for almost two and a half years. This included a prolonged stay in bed and breakfast accommodation. In recognition of the injustice caused by this fault (service failure), the Council has agreed to apologise and pay Ms X £13,580. The Council has also agreed to pay Ms X £200 for each additional future month she spends in unsuitable accommodation and said it will carry out our recommended service improvement.

Summary: Ms X complained about how the Council dealt with her homelessness application. The faults included delay, failure to properly communicate, failure to provide interim/temporary accommodation, producing an incomplete Personalised Housing Plan and failure to deal with a request for reasonable adjustments under the Equality Act. A suitable remedy is agreed.

Summary: Miss D complains the Council refused her application for a home loss payment. We intend to discontinue the investigation because Miss D can pursue her case in court.

Summary: We will not investigate this complaint about the Council’s refusal to transfer a tenant due to anti-social behaviour in her area. We will not investigate this complaint because it concerns the management of social housing by a social housing landlord. We will not investigate the complaint about the tenant’s current housing application because it is currently being re-considered by the Council.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate Mr X’s complaint about the Council failing to appropriately deal with his reports of anti-social behaviour, disrepair in his property block, and his request to be rehoused. This is because there is insufficient evidence of fault. In addition, there is another body better placed to consider the complaint.

Summary: We will not investigate this complaint about Mrs X’s private tenant failing to pay rent. This is because the Council is not at fault.

Summary: Ms B complained about delay by the Council in awarding her keyworker priority status on the housing register. We found fault with the Council’s actions which meant Ms B missed out on bidding for more suitable properties. The Council offered to pay Ms B £500 for the uncertainty. It also agreed to find Ms B alternative permanent accommodation within the next three months (on condition she starts bidding for suitable properties) or pay her a further £500 and improve its procedures for the future.

Summary: The Council was at fault for failing to accept that Miss X was homeless in December 2022, failing to offer interim or temporary accommodation, and failing to make reasonable adjustments for Miss X’s autism. As a result, Miss X remains living with her abusive ex-partner and experienced avoidable distress. The Council has agreed to apologise, offer Miss X temporary accommodation, make reasonable adjustments and make a payment to Miss X. It should also act to improve its services.

Summary: Miss X complained about how the Council has handled her housing application. She also complains about the Council’s poor communication and said it had failed to properly consider her and her mother, Ms Z’s medical information. We find the Council was at fault. This caused them significant distress. The Council has agreed to make several recommendations to address this injustice caused by fault.

Summary: Mr D complains that due to faults by the Council he missed out on an offer of accommodation. There was fault by the Council. It has agreed an improved remedy.

Summary: there was fault in the way the Council met Mr X’s need for interim and temporary accommodation since he became homeless and applied for assistance. It also failed to respond to his request for assistance with storage charges and parking charges at the bed and breakfast hotel. This caused Mr X and his family significant and ongoing injustice for which the Council has agreed to provide a suitable financial remedy.

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Summary: Miss X complains the Council has failed to urgently rehouse her. The Council is at fault as it failed to offer temporary accommodation to Miss X when it accepted the main housing duty. It also failed to consider the risk to Miss X when deciding if it should award band 1 priority which will have caused some avoidable uncertainty to her. But these faults did not cause significant enough injustice to Miss X to warrant seeking a remedy for her.

Summary: We will not investigate Ms X’s complaint about being advised by a housing officer to enter a fake national insurance number in her housing register account. This is because there is insufficient evidence of fault and injustice.

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to end its homeless duty and evict Ms X from temporary accommodation in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over mud and soil deposited on the highway during building works in a residential street. There is insufficient evidence of any significant injustice due to fault by the Council.

Summary: Ms D complained about how the Council handled her concerns about disrepair and harassment by her private landlord. She said this caused her distress and she wants the Council to house her in social housing. We found no fault in the process the Council followed to reach its views. It therefore made decisions it was entitled to make.

Summary: We shall not investigate Miss X’s complaint about homelessness matters. Much of the complaint is late without a reasonable prospect of reaching a clear enough view now. Miss X could reasonably have used her review rights about any temporary accommodation offers she considered unsuitable. Miss X seeks compensation for personal injury, which is more appropriately for the courts to decide. There is not enough evidence of fault depriving Miss X of an offer of social housing. The Council has offered a suitable remedy for failing to reply to Miss X after May 2023

Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an application.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of noise nuisance or its refusal of a cross Borough transfer. This is because the complaint is late.

Summary: Mr X complained the Council did not provide him with accurate information about work that was planned on the building he lives in, when he was considering buying his Council flat in 2021 and that it cancelled his application to purchase the flat. I have not investigated Mr X’s complaint because it is late, and Mr X could have complained to us sooner. In addition, Mr X was not caused a significant personal injustice to justify an investigation by us.

Summary: We will not investigate Ms X’s complaint about unsuitable accommodation, benefits, enforcement agents, homelessness, and complaint handling. There is not enough evidence of fault to justify investigating. There are other bodies better placed to consider some parts of Ms X’s complaint, and some parts of her complaint are late. Finally, it is not a good use of resources to investigate the Council’s complaint handling where we are not investigating the substantive matters complained of.