Summary: the Council was at fault when it failed to update its system promptly to stop Mr X being nominated for properties in areas of the city where he was at risk. This caused him significant distress because he feared he would be offered a property in an area where there was a risk of contact with the perpetrators of anti-social behaviour. The Council has agreed to provide a suitable remedy.

Summary: We will not investigate this complaint that the Council has not provided the complainant with suitable accommodation. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about housing-related matters. The law prevents us investigating the Council’s management of social housing. The Information Commissioner can better consider the point about access to information. Other points have not completed the Council’s complaint procedure.

Summary: We will not investigate this complaint that the Council has not provided the complainant with alternative accommodation. This is because there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s application to join its housing register. There is not enough evidence of fault in how the Council assessed Mr X’s application to justify an investigation. We cannot question a decision taken without fault.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint from Mr X, about how the Council dealt with the homelessness of Mr Y, who was living in Mr X’s garden. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr X did not hold any legal authority to bring this complaint on behalf of Mr Y. And Mr Y’s family do not agree to Mr X making this complaint.

Summary: Mr X complained the Council failed to take effective action when his family was threatened with homelessness. There is no evidence of fault in how the Council dealt with the homelessness application. However, the Council failed to make reasonable adjustments in respect of disability needs which is fault.

Summary: Miss B complains the Council gave incorrect information regarding her rent charge for temporary accommodation. Because of this she now has to pay an extra £51 each week. The Council has remedied the injustice caused by its fault.

Summary: Mrs Y complains on behalf of Mr X that the Council delayed in assessing his homelessness application and issued contradictory information. Mrs Y also says the Council delayed in responding to Mr X’s representatives and have not addressed the issues of his complaint. Mrs Y says this caused Mr X confusion and upset. We have found fault in the actions of the Council for delaying its assessment and for its complaint response. We have recommended a financial remedy and service improvements.

Summary: Miss X complained the Council failed to ensure that Temporary Accommodation it provided was suitable for her and her children to occupy. We found there was fault by the Council that warranted a remedy.

Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about housing allocations because it is about the Council’s management of its social housing, which the law prevents us from investigating.

Summary: Miss X complained the Council has not done enough to help her secure suitable accommodation since accepting her onto its housing register. We do not find fault with the action the Council has taken.

Summary: The Council was at fault for failing to respond to Ms Y’s requests for reviews of the suitability of her temporary accommodation in 2019, 2020, and 2021. The Council has agreed to apologise and make a payment to Ms Y to remedy the injustice caused.

Summary: Ms X complained about the way the Council dealt with her homelessness and that it placed her in unsuitable accommodation. The Council was at fault as it delayed offering Ms X interim accommodation and failed to properly consider the suitability of the accommodation it offered. The Council has agreed to make a payment to Ms X and provide evidence of the actions it has taken to improve its services.

Summary: We will not investigate this complaint about delays to the complainant’s ‘right to buy’ application, repairs to her home and temporary accommodation. It is reasonable to expect the complainant to use the court remedy available to her on the right to buy issue. Concerns about repairs needed to her home and temporary accommodation while the repairs are carried out is outside our jurisdiction. Finally, we cannot achieve the outcome the complainant is seeking.

Summary: We will not investigate this complaint about an alleged failure by the Council to provide the complainant assistance in retrieving her lost personal belongings, or in securing her permanent social housing. This is because the complaint is late and there are no good reasons to exercise our general discretion.

Summary: We cannot investigate Ms B’s complaint about the Council removing her garden fence in response to the concerns of one of its tenants. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: Mr X complained about the Council’s delay in reviewing its decision on his housing application, which delay was severely affecting his health. We found there was avoidable delay by the Council, which caused uncertainty and frustration for Mr X. To put matters right, having issued its review decision during our investigation, the Council agreed to apologise to Mr X and make a symbolic payment of £500.

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to use the legal notice of delay procedure and, if needed, to take the Council to court.

Summary: Mrs X complained about how the Council considered her complaint about the suitability of her temporary accommodation and responded to her complaint about the matter. The Council delayed in considering the suitability of Mrs X’s temporary accommodation and did not respond to her complaint properly. The Council will apologise, pay Mrs X £1000 to recognise the injustice caused to her and complete a suitability review of her temporary accommodation.

Summary: Mr X complained about how the Council supported him after he became homeless. There was fault in how the Council decided to reduce the funding it provided to protect Mr X’s possessions and how it delayed acting on his request for large print documents. The Council agreed to apologise to Mr X and review its decision about how much it should contribute to the storage of Mr X’s belongings.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. Mr X had a right of review over the Council’s decision to end its homelessness duty and there is insufficient evidence of fault in how it supported him during his application.

Summary: We cannot investigate this complaint about the Council decanting a tenant into unsuitable accommodation following her own tenancy being inaccessible due to a leak. We have no jurisdiction not investigate complaints about the management of social housing tenancies including decants into other accommodation.

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. This is because there is not enough evidence of fault.

Summary: We found no fault on Miss K’s complaint about it failing to update her housing application in 2022 following the birth of her son. The Council responded to her queries about how to update her account, explained what she had to do, and gave her a contact number to call if she had difficulties doing so.