New planning complaint decisions

A weekly update on planning complaint decisions

Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case.


Summary: We will not investigate this complaint about planning and Environmental enforcement because there is no evidence of fault by the Council causing significant injustice.

Summary: We will not investigate this complaint about the way the Council considered planning applications and reports of breaches of planning control at a site in the village where the complainant lives. Part of the complaint is late, and we have seen no evidence why the complaint could not have been made sooner. We do not consider the complainant has suffered a personal injustice because of the Council’s decision to refuse a planning application. And there is insufficient evidence of fault in the way the Council decided not to take enforcement action against breaches of planning control.

Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault in the decision not to pursue enforcement.

Summary: We will not investigate this complaint about the Council’s decision on a prior approval application in 2020. This complaint is late, and we have seen no evidence to suggest the complainant could not have contacted us much sooner.

Summary: We will not investigate this complaint about the way the Council has dealt with a planning application. We do not consider the complainant has suffered sufficient personal injustice to warrant an investigation. Also, we cannot achieve the outcomes the complainant is seeking.

Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is insufficient evidence of fault to justify an investigation.

Summary: We will not investigate this complaint about the Council’s provision of incorrect information and issues surrounding the removal of a boundary wall. The Council has apologised for providing incorrect information which we consider is an acceptable remedy to this part of the complaint. It has also confirmed it is not responsible for resolving what is a private matter between the complainant and his neighbour. We consider there is no worthwhile outcome achievable by our investigation.

Summary: Mrs X complained about how the Council handled an alleged breach of planning control. We have found fault with the Council for how it handled the planning application that the enforcement case relates to. This caused Mrs X a loss of amenity that the Council has agreed to remedy.

Summary: We will not investigate Mr X’s complaint about the Council’s processing and decision on a planning application made by Mr Y, nor how it dealt with Mr X’s complaint. There is insufficient significant personal injustice to Mr X caused by the issues complained of to warrant investigation. We do not investigate councils’ complaint‑handling where we are not investigating the core issue giving rise to the complaint. We would not investigate any complaint by Mr Y or on his behalf as he had a right of appeal against the Council’s planning decision to the Planning Inspectorate, which it would have been reasonable for him to use.

Summary: We will not investigate this complaint about the Council’s decision that the complainant’s neighbours have not breached planning control. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Summary: Mrs X and Dr Y complained the Council failed to properly consider planning applications at a neighbouring property. We will not investigate this complaint. The planning permission can no longer be executed, and we have decided to discontinue our investigation as further investigation is unlikely to lead to a different outcome.

Summary: Mr X complained the Council has wrongly granted planning permission for extensions to an adjoining property that are not in line with the Council’s own design guidance or permitted development policies. He considers the development is overpowering and will dominate the neighbouring properties. There is no evidence of fault in the way the Council considered Mr X’s neighbour’s planning application.

Summary: X complained about how the Council dealt with his building regulations application. X said that the Council’s failures led to delay and significant financial losses. We did not investigate this complaint further as we are unlikely to find fault, recommend a remedy or reach any other meaningful outcome.

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against the development carried out by the complainant’s neighbour. There is not enough evidence of fault in the Council’s actions.

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the Council’s decision or to show the issues Mr X raises caused him significant injustice.

Summary: We will not investigate this complaint about the Council’s decision that a house extension is permitted development. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mrs X’s complaint about the Council’s inspections of building work carried out to her property. This is because we cannot hold the Council responsible for issues with the work or achieve any worthwhile outcome for her.

Summary: We will not investigate this complaint about how the Council dealt with a request for pre-application planning advice or the complainant’s planning applications. This is because parts of the complaint are late. The complainant also had the right to appeal to the Planning Inspector.

Summary: We will not investigate this complaint about how the Council deals with planning applications. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is complaining on behalf of a Parish Council and not as a member of the public.

Summary: There is no evidence of fault by the Council. The Council has responded to complaints about planning enforcement by investigating and reaching decisions there is no planning breach or it is not expedient to take action, aware of all the relevant facts.

Summary: We will not investigate this complaint about how the Council dealt with a planning application. There is not enough evidence of fault to justify investigating.

Summary: We will not investigate this complaint about how the Council dealt with a planning application and a possible breach of planning control. This is because the complainant has not suffered significant injustice.