Summary: Miss Y complained the Council sent an incorrect tax bill to her late father after he had passed away. She also complained about the way the Council dealt with the issue once she had complained about it. Miss Y said the Council caused her distress and inconvenience as she had to chase a resolution over a prolonged period. We find there is fault in the Council’s actions, which caused Miss Y an injustice.

Summary: We will not investigate this complaint about the Council’s charging an empty rate premium for council tax or for it advising the valuation Office Agency about liability for occupying temporary accommodation.

Summary: We will not investigate this complaint about Council tax because he had a right of appeal to a Valuation Tribunal.

Summary: We will not investigate this complaint about the Council’s delay in writing off a debt. The Council has now written off the debt and it has apologised to Mr X for the delay. This is a suitable remedy.

Summary: We will not investigate this complaint about a direct debit which the complainant says the Council failed to use to collect council tax in 2019. This is because it is a late complaint.

Summary: We will not investigate this complaint about Council tax payments because the Council has remedied the matter by providing an explanation. Any dispute about liability can be appealed to a Valuation Tribunal.

Summary: We will not exercise discretion to investigate this complaint about the Council’s administration of Miss X’s housing benefit since 2022. She also complained about not being given sufficient housing advice 20 years ago. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: We will not investigate this complaint about the Council’s decision to hold Mr X liable for unpaid council tax or for its alleged breach of GDPR. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it. The Information Commissioner’s office is best placed to deal with his complaint regarding data protection.

Summary: We will not investigate this complaint about the Council’s decision to pursue Mr X for unpaid council tax. This is because an investigation would be unlikely to find fault with the Council’s actions.

Summary: We will not exercise discretion to investigate this complaint about the recovery of a hosing benefit overpayment issued in 2013. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Summary: Mr X complains the Council did not deal properly with his Housing Benefit application. The Council is at fault because it delayed reassessing Mr X’s Housing Benefit application. This did not cause injustice to Mr X.

Summary: Miss X complained the Council failed to assess her housing benefit and council tax support claims properly. She states she provided all the information requested by the Council, but it took too long to decide her claims. We have found no fault by the Council in the way it considered these matters.

Summary: We will not investigate this complaint about the Council’s actions regarding Miss X’s council tax account. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council’s decision to reclaim an overpayment of housing benefit from the complainant. This is because he has a right of appeal to a tribunal about the matter.

Summary: We will not investigate this complaint that the Council wrongly considerers that the complainant is liable for council tax. This is because it is reasonable for the complainant to use their right of appeal to the Valuation Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council’s decision to hold him liable for business rates as the issue was more appropriate for the courts. And other aspects of the complaint have been made late to us and there are no good reasons to investigate now.

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax. This is because Mr X has right of appeal to the Valuation Tribunal if he disputes liability.

Summary: We will not investigate this complaint about a council tax discount. This is because the complainants can appeal to the Valuation Tribunal.

Summary: We will not investigate Mr X’s complaint about the Council intentionally maintaining his state of homelessness by manipulating financial records. This is because he has used an alternative remedy by way of proceedings in a court of law. Therefore, the complaint is outside the Ombudsman’s jurisdiction.

Summary: We will not investigate this council tax complaint because the complainant can appeal to the Valuation Tribunal. In addition there is insufficient evidence of fault by the Council.

Summary: We will not investigate this complaint about Council tax because the fault by the Council has been remedied.